How to remove member/owner from a group that is no more?

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1

Hi,

Bit of an ongoing saga this one.

  1. I have I created an app under one domain xxxx.com and transferred it into a new domain yyy.com. I removed xxx.com from group and that was it I thought, bit not it seems as member
  2. xxx.com has since been deleted but remains the owner of the app and of course as yyyy.com I cant delete him via the dashboard.

How to delete xxx.com and/or to copy my app into yyy.com to gain control?

Im guessing this is a support issue

Thx

2

Do you mean the custom domain for the app?

I think if you change it to a new domain it takes time, sometimes up to 1 day, for the change to fully migrate.

3

This information may help you.
Custom Domain

4

Hi thanks for the replies.

I’ve re-read my post and it is unclear.

Basically I have transferred an app between my email accounts & domains. Ive deleted the original owner email domain and now I cant remove it from the Glide dashboard as it still shows as owner.

I hope that’s clearer.

Thx

5

Do you still have access to the original (owner) email account?

If yes - login using that account and change the owner to somebody else. You’ll then be able to remove the email account.
If no - contact Glide support - https://glide-help.zendesk.com/hc/en-us - I think they will be able to help. Although you may need to be able to prove that you are the original owner.

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6

unfortunately not

Will give support a try again

thx