How are private users defined?

[Daniel_Rivera1]

I know this has been asked a few times, but I don’t know if this particular case has been addressed.

I have an app that is publicly available, and allows for anyone to create a profile.

However, I also have specific users that I’ve entered into the Users table with pre-defined data (email, name, school, etc.) I want those to be pre-filled so that when those users log in, everything is already filled out for them.

Do they count as Private users because they have been pre-defined? My free account is maxed at 3/3 private users even though I have it set to Public Access, Optional Sign-in and Anyone can create a profile.

[Darren_Murphy]

@Daniel_Rivera1

Do they count as Private users because they have been pre-defined? My free account is maxed at 3/3 private users even though I have it set to Public Access, Optional Sign-in and Anyone can create a profile.

No, they won’t count as Private.

Signed in users are only counted as Private if:

• you restrict who can sign in (in which case ALL signed in users are private), or
• you assign a Role to a signed in user

[Daniel_Rivera1]

Thank you for that clarification. I’m not sure how I’m showing 3/3 private users then. No Roles assigned either. Maybe it was from fiddling with the settings and temporarily causing them to be considered private and it just hasn’t reset?

[Darren_Murphy]

Yes, quite possibly. The below might be worth a try:

Private User Limit

Not on a free plan, I’m afraid. The only other thing I can suggest is if you think you know which other emails might have been used to sign into the App, you could try purging them with the “Delete User Data” option (found under Settings → Data). I don’t know whether or not this would have any impact (I suspect it won’t), but it might be worth a shot.

[Daniel_Rivera1]

Thanks again!