I’m interested in using Glide to build an app that connects to Stripe, but I’m extremely frustrated that there’s no way to speak with a sales rep directly. I have specific questions I need answered before I can choose the right plan — and I don’t want to make the wrong decision, especially if API access is involved.
To make matters worse, your contact form doesn’t allow general email addresses, and my business currently runs through Kajabi, which doesn’t provide a custom domain email. So I can’t even send in a request.
This has created a major roadblock for me and I have major time sensitivity. Can someone from the Glide team please reach out or provide a workaround to get pre-sales questions answered without a domain-based email?
Please consider the human touch and allow us to talk to a human for sales questions… not long emails back and forth or researching community boards for answers. This is a basic customer service/satisfaction issue. In a world of AI, we are losing human touch - no one wants AR - artificial relationships.
Our sales team only works with businesses who meet specific criteria.
That’s why we have checks in place on our contact forms.
Based on what I saw in your other thread, you seem to have a clear idea of what you want to build, but without a budget, your best bet is to learn how to do it yourself.
You’re on the right track by using the resources in Glide University.
Thank you for your response. I have to admit, though, it felt a bit like a polite brush-off. I understand that Glide’s sales team has certain criteria, but I was hoping for a more human-centered approach — especially when someone expresses serious interest and time sensitivity.
Unfortunately, because my business is hosted on Kajabi, I don’t have a custom domain email, which means I can’t even submit a support request — that’s a significant barrier, especially for small business owners who operate legitimately without a corporate email setup.
I’ve been in business a long time and am no stranger to learning new platforms, but this experience left me feeling like I wasn’t worth the effort simply because I don’t meet some predefined support threshold. That’s disappointing.
At the very least, I hope this highlights an area Glide can improve — creating accessible pathways for all potential customers to get pre-sales questions answered, regardless of company size or email domain.
From what I recall when you posted a few days ago and described your previous apps in the app stores, I had the impression you would be building a B2C consumer app. For this project, the Maker plan would be the right plan.
You can read more here about the difference between consumer apps and internal business apps when related to Glide pricing:
Right now, my app is relatively simple — it’s a dream dictionary: a searchable database of symbols, definitions, images, categories, and links to sources. Users will also be able to submit symbol requests, so the dictionary will be updated frequently, possibly even daily. I’m using Glide Tables to minimize update usage.
That said, I eventually plan to expand this into a much more advanced dream journal app with AI-assisted prompts, user tagging, theme tracking, and other interpretive tools. So while the dictionary is my starting point, I want to choose a plan and structure that can scale with me.
I’ve reviewed the pricing page multiple times, but I’m still unclear on two key areas:
1. What exactly counts as an update?
Are updates only triggered when writing to external sources like Google Sheets?
Or do actions like form submissions, data changes in Glide Tables, or user interactions also count?
For example: would a user submitting a symbol request count as an update?
2. How are rows calculated?
I understand that each row counts toward the plan’s row limit, but does that include:
Each dictionary entry = 1 row?
Each customer/user = 1 row?
Each symbol request = 1 row?
Will Glide Tables support high-volume growth over time?
I’m not trying to be difficult — I just want to build wisely and avoid running into limitations I didn’t anticipate. A quick phone consult would honestly be much more efficient than this kind of back-and-forth, but I understand that’s not Glide’s current model. Still, I’d really appreciate insight on the most scalable and cost-effective setup based on this vision.
And just for context — I had never even heard of Glide until recently. I’m here because God gave me a dream and told me to use it. That may sound unusual, but it’s the truth, and I’m doing my best to steward the idea even though I don’t fully know what I’m doing yet.
I understand pricing is something not very easy to understand. I’m also a customer on Maker plan for one year.
In an effort to help and, answer you, as of March 25:
1. What exactly counts as an update?
Are updates only triggered when writing to external sources like Google Sheets? Yes, each time your external source like Google Sheets change, it will count 1 update. 1 update cost 0.01 $/€ above your plan limit. Native integrations of API (eg Radar, Google Maps) counts too with a rate of 1 update / API call.
Or do actions like form submissions, data changes in Glide Tables, or user interactions also count? No, form subs, data changes never count as an update using Glide Tables.
For example: would a user submitting a symbol request count as an update? Nope. Unless it’s called from an external API to write data to Glide databases/tables.
very helpful, thank you for taking the time to reply. I understood that it’s best to use Glide Tables, which I am… I was just unsure about rows and other things that count as an update.
Even if you do it quickly, you could learn many of the basics – what are rows, what are tables, what is data, what is a tab or a component, what makes a layout, what are actions and workflows, etc. – by browsing through Glide Docs or Glide University. The links are at the top of your screen in the forum.
You can set the play speed of videos to 1.25x or 1.5x to save time. Glide Docs also offers text for reading if you prefer that medium.
Glide is powerful and compared to many other nocode tools easy (relatively) and fun to build on, however just like any skill, there is a learning curve that one needs to account for.
If you are totally new to this, you can search this forum for topics on “how to get started”. We give ideas and recommendations. Glide Docs and University are always good places to start and you cannot go wrong.
Enjoy the journey and as Jack would say, “We cannot wait to see what you build.”
1. What exactly counts as an update?
2. How are rows calculated?