Hello everyone, It looks like we are all facing some strange bugs with Glide now. In order to keep everything organised as much as possible, I suggest you to write down here all your reported bugs related to the new Connections bug . This will help the developers to get all the informations required easily. Reported bugs :arrow_down: https://community.glideapps.com/t/glide-connection-issues/23022/3?u=aymenm Reported staff messages :arrow_down: https://community.glideapps.com/t/glide-connection-issues/23022/6?u=aymen Last Update :arrow_down: This issue looks to be now be solved.* :tada: If you are experiencing any issues, please first try restarting the app and the builder. If this doesn’t work, I recommend you to contact the glide support team in the Glide Outage | Tracking thread topic for more help. BEFORE mailing the support team Thank you to everyone for your patience. Thank you also to the incredible Glide team as they worked hard through these issues today. They have earned a little :heart: from me ! ——————————————————————————————————- Updates: 21:43Z - First user reporting an issue with login 21:53Z - Statment by @Jason There is an outage ongoing. We are in an emergency call already addressing it. 21:54Z - Glide is aware of the issue and is actively investigating 21:54Z - Announcement by Glide : Glide is currently experiencing an outage, we are currently investigating the problem and deploying mitigations. 22:25Z - Announcement by @Jason `Your apps should be working, builder is still down 22:45Z - Statement by @david : This is not a bug on our end. It’s Google not selling us more service as Glide grows. We are on call with Google to get our limits raised. 23:06Z - Statement by @Jason : - The reason we had a dead cat bounce was the caches eventually invalidated - Sign in with google will still be down for a while, regular email auth will work - We now have a working solution for apps for everything while we work with GCP being weird 23:14Z - Statement by @Jason : If you are sitll having issue accessing your app after refreshing please post in here. Please note builder access is still restricted (down) 00:00Z - Statement by @Jason : **We believe Google has restored our compute quota and we are up and running again, full stop. Glide should be fully functional again. Please continue to report issues if you continue to have them. A full refresh may be required in some cases. Further there will likely be a blip later tonight, we will time it for off peak hours when we switch off the temporary infrastructure. Hopefully it will be unnoticed by everyone but there may be a couple seconds of weirdness.**

We believe Google has restored our compute quota and we are up and running again, full stop. Glide should be fully functional again. Please continue to report issues if you continue to have them. A full refresh may be required in some cases. Further there will likely be a blip later tonight, we will time it for off peak hours when we switch off the temporary infrastructure. Hopefully it will be unnoticed by everyone but there may be a couple seconds of weirdness.

If the past year has taught us anything, it should be that some things are out of our control and we have to have patience. Due to the virus restrictions I have been unable to do my normal job for 8 of the last 11 months, I have used Glide to generate a new source of income to support my family. My client went online for the first time with their app this afternoon, outage 6 hours later. Can either of us do anything? No. Will anything we say on here speed up the process? No. Talk to people/clients, they will understand. Just don’t promise that you can fix it, because unless you are Jason, you can’t. As someone pointed out earlier, even the biggest companies have outages.

If you are sitll having issue accessing your app after refreshing please post in here. Please note builder access is still restricted (down)

UPDATE :arrow_down: De-escalate Apps should be working again. Builder is down and sign in with google remains down. Issue is now classified as Minor Issue according to status.glidapps.com

Sorry yeah thats mostly a problem with statuspal having bad granularity, not that we consider it minor :wink:

I was happy for a second and then… :rofl: :rofl: :rofl: Anyway, good luck with all your work guys !!

[image] rotating_light Glide is down What I suggest to you Glider is to have, literally, an email spreadsheet containing all your customers / partners, and do as I did. Put everyone in blind carbon copy (cco) and send a simple message but warning, so that they feel a little more relaxed and avoid future problems.

I am receiving the following message when I try to log into the builder… "There’s a problem Could not getOAuth2TokensForGoogleSheets: undefined"

Hey @Shannon.Lake ! Welcome on board the Glide Community. Unfortunately we are all dealing with an unexpected outage. The Glide team are working hard to resolve this issue. Please check following posts :arrow_down: [image] Jason: Hi all, more updates: The reason we had a dead cat bounce was the caches eventually invalidated Sign in with google will still be down for a while, regular email auth will work We now have a working solution for apps for everything while we work with GCP being weird You may also want to have a view on the following timeline :arrow_down: [image] AymenM: Updates: 21:43Z - First user reporting an issue with login 21:53Z - Statment by @Jason There is an outage ongoing. We are in an emergency call already addressing it. 21:54Z - Glide is aware of the issue and is actively investigating 21:54Z - Announcement by Glide : Glide is currently experiencing an outage, we are currently investigating the problem and deploying mitigations. 22:25Z - Announcement by @Jason `Your apps should be working, builder is still down 22:45Z - Statement by @david : This is not a bug on our end. It’s Google not selling us more service as Glide grows. We are on call with Google to get our limits raised. 23:06Z - Statement by @Jason : - The reason we had a dead cat bounce was the caches eventually invalidated Sign in with google will still be down for a while, regular email auth will work We now have a working solution for apps for everything while we work with GCP being weird 23:14Z - Statement by @Jason : If you are sitll having issue accessing your app after refreshing please post in here. Please note builder access is still restricted (down) Hope this helps ! As soon as more updates will be published, you’ll find them here :slight_smile:

still having login issues [image]

Hi ray_d, What is your app’s URL and are you logging in with google or email?

🚨 February 17, 2021 Outage | Tracking thread

Report a Bug

Lucas_Pires February 18, 2021, 11:30pm 65

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🚨 February 17, 2021 Outage | Tracking thread

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