Blank screen after opening app - on phone and pc

I am on a paid plan and I cannot access my app on my phone or computer as a user with my email address - tried both Safari and Chrome.

I’m unsure as to why this is but have no issue using an email generated by “hide my email” on iPhone.

It seems that many users are having the same issue and this is affecting my sign ups. Please advise.

What happens when you try? What are your app’s privacy settings?

My app is public and this issue only occurs with my email and a select few others.

As I am the founder of my app, it’s quite concerning.

If I use a burner email with “hide my email” (iPhone) I have no issue.

With my personal email, I am greeted with a blank screen after adding the pin code emailed. It also means that the app freezes when opened from my Home Screen.

Do you have tab visibility conditions? Can you share some of your configurations here?

Is there a clear distinction between the emails that work and don’t? E.g some comes from a certain domain?

It looks like your app is working, but your tabs are hidden as @ThinhDinh suggests.

Are you trying to make a pseudo-private app, where tabs are hidden for unauthorized users?

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If it helps, the app works for me:

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Also works for me.

Issue resolved thanks to email support!
I built my app using a template that I’d amended heavily and didn’t realise I’d left useless data in one of the columns which was impacting my view.

As for those who are impacted (but have no useless data stopping them from accessing the app), I will ask them to refresh the page?

Yeah, let them know about the issue and tell them to test again if it works.

I have the same issue with my app. It’s set to public, optional signin, and anyone. Please help!

Do you have any tab visibility settings?

Also, are you able to share your App’s published URL so that we can help test it?

I figured out how to delete visability settings and that seems like it worked!

It’s interesting that I can see the page, but if I try to sign in using the pancake menu it flashes on a new tab and then closes and I am back to the original tab. If I try to “favorite” one of the attendees, it prompts me to sign in, and flashes to a new tab, but then stays on the new tab with a new sign in screen. Trying to sign in using “sign in with Google”.

Well, just for kicks I signed in with an email and it worked.

So yes, I can see your page. But there is something weird going on with Google sign-in.

I have the allow signone with google clicked, think I should turn it off? I figured it wouldnt let them use the google single signon if I didn’t

Yes, you probably had it configured in such a way that all tabs were hidden.
If you tells us what your goal was with the visibility settings, we can probably guide you to get that correctly configured.

I would leave it on. Does it work for you? I was just telling you my experience, but sounds like while I was testing it you were modifying and that may explain it.

Yes it seems to be ok so I think I’m good to go.

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