🆕 All-New Team Plans Coming Thursday, April 21st

General
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Mega-post Answering Questions and Concerns about Updates

  1. The team really appreciates the lively community discussion about the new team plans. Your input does not go unnoticed, and we will take your perspectives into consideration as we continue to refine the team plans. We know that you are passionate about Glide (passionate enough to take the time to share your candid thoughts!), so thank you for your feedback. Keep it coming! :grin:

  2. We recognize that the introduction of Updates is a major change to how you use Glide. Updates are currently in soft enforcement, but we will add a tooltip on the Usage page to reassure our users of that fact

    Soft enforcement means that you do not need to worry about surpassing your team’s Updates quota. Your projects will continue running, and you will not be charged for overages until you explicitly opt in

    We are using this transition period to:

    • Continue monitoring our customers’ usage patterns
    • Identify potential problems with how Updates are counted
    • Iron out bugs and resolve issues we did not foresee
    • Make potential revisions to our team plans

    We will reach out to teams that significantly surpass their Updates quotas and ask them to upgrade to higher plans. We expect this to be a discovery process where we will learn about issues with Updates and how Glide is used by our customers today, which may lead to changes to how Updates are counted and/or the introduction of features to address these use cases

  3. The Updates count you see today is not necessarily what will be counted in the future. Here are a couple of examples of Updates that will not count when we move to full enforcement

    • Updates incurred when in the Builder
    • Updates when your project is not published

    Continue to let us know when you find instances where Updates are behaving in ways you would not expect. It’s possible that (a) you found an issue we did not foresee or (b) we are already on it and we’ll let you know!

  4. The Usage page is not in its final state. There are improvements we are planning to make to the Usage page. Here are a couple of examples:

    • Show Syncs by data source
    • Show usage by project (e.g., Updates, Users, File Storage)

    As with Updates, continue to let us know how you think the Usage page should improve!

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