[Action Required] Airtable API Key Deprecation Notice

General
23

If you completed the process and you do not see duplicated tables, everything went well :ok_hand:

We will also send a reminder email before February 1st. If you do not receive an email early next week, that means that you have no issues with your Airtable bases

2 Likes
24

Hi DJP, just to be sure: I follow all the steps and I have no duplicated tables. I, also, didnā€™t have any notification that it was re-authenticated. My question is: having done nothing on airtable side - meaning that no change in id, keys, etc -, how can I be sure that there is an OAuth authentication? Iā€™m not familiar with it hence the question. Iā€™m on the Free Plan.
Thanks

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We will be sending a reminder email this week. If you do not receive an email, it means that your Airtable bases have successfully switched over to OAuth authentication.

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Hi @DJP ,
I have several apps that connect to the same Airtable base.
All these apps have normally already been connected to Airtable with OAUTH.
But as Iā€™m receiving the notice to reauthenticate, Iā€™m a bit worried.

The connection with OATH was normally done last year BUT possibly with a different user (I canā€™t remember).
Unfortunately, that previous user not longer has access to the apps.
Iā€™m under non-profit plan.

Would it be possible to check if Iā€™m connected with OAUTH and everything is OK ?
If not, what should I do if the original user no longer has access to the apps?

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Hi, Stephane! If you just received an email, it means that your bases are not authenticated by OAuth. Please contact Support if the team member who originally connected the bases is no longer part of your team.

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If your Community Forum email is the same as your Glide email, it looks like your bases were successfully reauthenticated

1 Like
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If your Community Forum email is the same as your Glide email, it looks like your bases were successfully reauthenticated

1 Like
30

yes this community email is the same email as the Glide email that is used for the apps. So all is ok, I guess.

31

Stephane, those comments were actually not directed towards you. You need to contact our Support team

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Quick tip for people being unsure if the OAuth authentication worked. Depending on your Airtable plan, you should be able to see the new GLIDE authentication under ā€œIntegrationsā€:

Tip Glide Forum
Tip Glide Forum1394Ɨ2564 154 KB

2 Likes
33

Ah yes, sorry.
However, I canā€™t open a support ticket (I have a non-profit account).

I tried theses steps:

  • Click the (?) > Get Help > Support button located in the bottom right corner of the page
  • In the Support Link pop-up, choose the app youā€™re asking about and click Continue to give support temporary, read-only access to the app
  • On the next page, click Open Support Ticket
  • Fill out the form, providing details about your issue, and click Submit

But there is no ā€œOpen support Ticketā€ button.

Iā€™ve sent an email to the support(at)glide.
But Iā€™m not sure it will get to the support in time.

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Simply reply to the email you received to open a Support ticket