Zapier to Gmail body text missing

Hi,

I have been working on an app, and just released it to my friends. Now, however, a zapier action I configured that worked just fine is not working anymore. Whenever anyone sends it, it sends my information, rather than theirs. And now, it is not sending altogether, instead saying that the body text was missing, even though I have that configured as ‘sample value 2’. I have tried troubleshooting with them but there weren’t any helpful articles out there.

Thanks,
Michaela

So you’re sending a template column to the mail body, is that correct?

Yes!

Can we know more about the flow, i.e where do the users send the email from? What tab is it and have you put the right filter for it?

1 Like

The users send the email from their profile, so it takes information from their profile, which I have set a filter for (when the email on the page matches the user’s email). I copied this from the instagram tutorial that glide has.

Can you go to Zapier and take a test to see if they’re pulling the right information back? If it’s possible share with us your settings so we can know more.