Zapier - action doesn't trigger

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1

I have 2 actions on a button:

  1. open link
  2. trigger zap

The zap triggering doesn’t work although I set the zapier trigger & action in zapier.

The zap is not triggering when testing the button nor when I want to load more samples in zapier.

Screenshot 2022-12-27 at 10.40.34
Screenshot 2022-12-27 at 10.40.34734×828 150 KB

2

What if you remove the “Open link” action, does the Zap work in that case?

Why do you need to open a link before triggering a Zap? Can you describe more about your use case?

3

The zap can be triggered after or before the open link.

The use case here is like this:

  1. User clicks a button
  2. The information is send to CRM with Zapier

So here the important thing is to have 2 actions on a button. One that opens a link and one that sends info to zapier

The order doesn’t affect as the zap won’t trigger either case.

4

Update:

if I make a button with only 1 action - zapier, then it works.

How would you recommend creating a button with 2 actions? 1 click and 1 trigger

5

Also, I was thinking that custom action will be an option but when I save the steps and custom action, it won’t be displayed in the action list

6

What is the link that the user is opening? What is the role of it in the flow?

7

It worked with custom action

Job done

thanks for your help

8

How on earth were you doing it without using a custom action? :thinking:

9

Yeah, there are two actions there so I don’t know what OP means in the original post…