I have a paid subscription for Glide, Maker level. When I try to login to this help site it doesn’t recognize my email address. It forces me to create yet another Glide account. What is the correct way to get to this site to ask a question?

[image] Use the same email for Glide login & community (help us help you) information_source Announcements Hello Gliders! The community is a great place for finding help with your Glide projects, but sometimes we need to escalate issues to the support team. To make this …

This community is a Discourse forum. It’s administered by Glide, but hosted on Discourse servers. Thousand of companies and groups use Discourse to run their forums. It’s not something that is hosted or created by Glide. Discourse has its own account handling, so it’s not directly associated wit…

See Jeff’s comment. It’s required as it’s running on Discourse and is completely independent from Glide.

@Darren_Murphy ’s post still makes a valid point though. It’s best to use the same email address in both Glide and this Discourse forum. It will help expedite any support from Glide if you need it. That way Glide staff can easily cross reference your email address between both.

[image] Jeff_Hager: That way Glide staff can easily cross reference your email address between both. Calling this out for emphasis because it’s super important. When we manually escalate issues from the forum, one of the first things we look for is a match between the forum profile email add…

Make sense. Just confusing of you don’t know.

Why do I need two accounts to get help from the community?

Ask for Help

Darren_Murphy July 17, 2024, 8:05pm 2

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Why do I need two accounts to get help from the community?

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