I have a paid subscription for Glide, Maker level. When I try to login to this help site it doesn’t recognize my email address. It forces me to create yet another Glide account.
What is the correct way to get to this site to ask a question?
This community is a Discourse forum. It’s administered by Glide, but hosted on Discourse servers. Thousand of companies and groups use Discourse to run their forums. It’s not something that is hosted or created by Glide. Discourse has its own account handling, so it’s not directly associated with the Glide platform.
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See Jeff’s comment. It’s required as it’s running on Discourse and is completely independent from Glide.
Thanks. Makes sense.
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@Darren_Murphy’s post still makes a valid point though. It’s best to use the same email address in both Glide and this Discourse forum. It will help expedite any support from Glide if you need it. That way Glide staff can easily cross reference your email address between both.
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Calling this out for emphasis because it’s super important.
When we manually escalate issues from the forum, one of the first things we look for is a match between the forum profile email address and our customer records. If we don’t find a match, we’ll need to go back-and-forth to get the team ID, app ID, etc…
Adding to that, our new automated escalation process – which spins up a support ticket from a forum thread – relies on email addresses matching so that we can connect the support ticket to the right customer account.
We know the experience can be smoother, and we’re working towards that (e.g. “log in with your Glide account”), but for now, the systems are separate.
…I hope that’s some helpful context. 
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Make sense. Just confusing of you don’t know.