You can use storage outside of Glide, which is a practical way if you encounter this problem.
In my experience, Glide does actually count the same file multiple times if it is referenced in multiple apps. If I duplicate an app that uses 4GB of storage, my usage increases to 8GB. Duplicate it again and I am now using 12GB. The actual files didnāt duplicate and the url is the same in both apps. In fact, itās the exact same table. I donāt know if something is unique to only me, but I feel like Iām the only one who has noticed this as it has caused me issues with going over the team storage limit.
This should be discussed with Glideās team. I completely agree with your perspective. Even though when applications within one team are not counted multiply like that, similar to the number of users. It should be more transparent in this regard to avoid confusion.
I remember back then, Classic Glide was very generous and didnāt focus too much on this calculation. Perhaps at that time, they hadnāt found a mechanism to calculate it yet.
Unfortunately I donāt have any plans that received support. All I have are legacy plans, so I just have to deal with any bugs I come across and work around them the best I can.
Iāve brought up this issue and a handful of others in both this forum and in the expert channel, but I usually donāt get much of a response, so I donāt really bother mentioning bugs anymore unless someone else mentions a similar issue. I have a seperate forum post where I keep track of current bugs that have affected me, but it hasnāt resulted in much.
Yes, there are too many bugs in this new application. Itās really unfortunate⦠and very disruptive. Whatās more, there hasnāt been any response to address them. This is what makes me look for many detours and shortcuts rather than discussing them.
Hi @Jeff_Hager . Thatās good information⦠Iāll keep it in mind.
Do legacy plans receive no support or just less support?
I reported a bug on the classic apps last month and they got around to fixing it so maybe you can try sending a report to the support team.
I donāt have access to the Contact Support button. I guess itās been my understanding that legacy plans do not receive direct Glide support once they reach a ālegacyā status. Only support through the community forum at that point. Maybe thatās different with Legacy Enterprise plans, but Iām not sure. To the best of my knowledge, only the current Maker, Team, Business, and Enterprise plans have access to Glide support.
Classic apps can exist in New as well as Legacy plans, so if you have a Classic App in a new paid plan, your experience may be different. I donāt have anything in any of the new plans at this point.
hmm⦠tbh, I had to search for the support button as itās hidden behind some layers.
When you open your app, do you see a question mark on the bottom-right?
If you do, click on that and then on āGet helpā.
Do you see the third option (below)?
If you do, click that.
I guess it works in my Legacy Starter plan. Wasnāt aware of that as the traditional way of getting to support through the app settings menu isnāt showing as an option. With other Team folders, the support button you are showing only leads me suggestion Links to the Glide documentation. I also have a handful of apps that are very old and technically arenāt in a team folder. They were created before teams were a thing.
I guess I never saw the traditional button so I just kept digging until I found this, lol. I was desperate at the time.