[Urgent] App Transfer issue

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1

I am trying to transfer an application from a free plan to a Maker paid plan which has been successfully paid and is not on a free tial, but I get the following error:

“You are trying to transfer an app to a team that is on a free trial or has failed payments. Apps can be transferred after payment has been made. Would you like to view this team’s Billing screen?”

2

@DJP @NoCodeAndy Can you check this? Thank you.

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3

If anyone from Glide responds, they will need to know your Maker Team ID.
So you can save time by supplying it now.
Get it from the URL when viewing your Glide Dashboard

https://go.glideapps.com/o/[Your Team ID is here]
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4

As Darren said, without your Team ID, we will not be able to look into your issue

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5

This is the team ID: sxRVFH76xDjHBDhCYe3h that I am trying to transfer to
It’s on the Maker plan and it’s paid on 2/13/2024

6

Thank you for flagging this! This is indeed a bug.

Can you tell me the app ID that you want to transfer and the team ID where the app is? You can find the app ID by opening the app

I can then manually move this app for you. Please make sure that you are part of the team

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7

Hello, I’m facing the same issue.

I urgently need to transfer an app from my Legacy Pro account to a new Business Account that I bought. But it says:

"Unable to transfer app

You are trying to transfer an app to a team that is on a free trial or has failed payments. Apps can be transferred after payment has been made. Would you like to view this team’s Billing screen?"

The Estimated bill due is May 8, 2025.

Can someone help me with that? To enable transfer or remove the trial period. It’s quite urgent.

8

So the account that you bought is on a Business trial?

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9

Yes, I already put the billing details. Is there a way to skip the trial?

10

I’m not sure if there’s a way to do it ourselves. In the case the billing page doesn’t offer you a way to do so, please reach out to the support team via the bubble icon at the bottom right of your builder.

Edit: The support team says you need to reach out to the billing team via the bubble icon, and someone will assist you.

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13

DJP - I just posted about the same issue. I read above you can help by manually making the transfer. Would you mind sending me a DM and I can share the App ID and Destination Team?

Update: This resolved itself 2 hours later. Maybe it’s a data synch thing.

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