There are two incidents on the status page. I’m not sure which one is causing my issue.
Sometimes the app is giving me the “could not load network resources” message that you get when you lose internet, it’s not the internet. To me this sounds like the major incident that has reportedly been resolved “The source of this issue has been identified as upstream DNS providers caching an incorrect address. If you are still experiencing issues, please try a different DNS server.” What does trying a different DNS server involve and how do the users do that?
Sometimes it takes me to the login page (which is strange because I’m always logged into the ones I use daily) and when I tap sign in with google and select my account an error along the lines of the url doesn’t exist and I can’t login. This sounds like the on-going minor incident relating to emails.
Is waiting this out an option, or do I need to do something with with DNS?
Depends on your operating system, but basically you need to go to your network settings and manually set a DNS server address.
I would recommend trying 8.8.8.8. This is a public DNS resolver offered by Google with high availability. If you’re on MacOS, the setting would look like below:
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It’s my mobile device that this issue is affecting, I’ll take a look.
Are all affected users expected to do this?
Will the issue eventually be properly resolved without this action being necessary?
Users are not expected to do it, no. It’s just a suggestion that might work.
These sorts of issues are generally transient and out of Glide’s control, as they are not responsible for each users DNS. There are many reasons why DNS might start failing. It could be a faulty or misconfigured ISP router, a broken cable, or any other of a multitude of things. You might find that simply switching to a different network will resolve it.
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I couldn’t figure out how to do that on my Pixel 6 so I just tried switching to mobile data and now they are working. I don’t understand why because the same WiFi network was used to access the apps on my MacBook in chrome without issue.
When switching back to the WiFi it still doesn’t work.
Will Glide still be working with ‘upstream providers’ to help solve the issue for us?
Devices will usually cache DNS results, so most likely your Pixel had a “dirty” cache.
I don’t know about that. I suspect not. Like I said, these sorts of issues are usually transient and short lived.
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I am having the exact same issue. I have around 50 clients using their own copy of my template. Three of them are having this issue. It is nothing to do with them it is to do with their Apps link. Other App links will work them.
It seems like something Glide should definitely be fixing!
