Unable to access Builder

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1

Since my account renewed, I’ve been unable to access builder. I can access my app as a user, but when I attempt to login to the backend, I never receive the PIN email.

I continue to receive email from other senders and verified that the email is not in my junk folder. I’ve even whitelisted the email address that sends the PIN, tried from a different browser and a different computer altogether, but nothing has worked.

I’ve been locked out for ~5 days and still waiting on feedback from support@glideapps.com

4

Hello @SMGCreative , I just notified the team at Glide about your issue.

Question:

  1. No need to share your email address here, but I’m curious: is the domain name of your email a personal domain (Gmail, Yahoo, Hotmail, …) or a non-personal domain?
  2. Are you on a paid plan, possibly Explorer or Maker?
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5

It’s a custom domain and I’m on the Maker plan