PDFMonkey: Same Button, Two Clicks, Two Versions

[ThinhDinh]

PDF Template ID Issue - Users Getting Old Template Despite Publishing Changes

Description: I’m experiencing a persistent issue where some users in the live environment are generating PDFs with an old template ID, while the development environment works correctly with the updated template ID. Steps Already Taken: Verified auto-publishing is enabled and manually published changes multiple times Had affected users clear app cache, force-quit and reopen the app Tested switching to affected user accounts in builder (works correctly there) Confirmed the same template ID is …

That sounds like the situation here.

I would submit a support ticket.