Hi, I am trying to upgrade and use the premium service but in the website, I cannot upgrade my plan because the current page on billing does not allow me to click the pay button. Where can I get help on this? Without an upgrade option, I cannot even write questions on the Q&A.
Have you filled in all forms in the payment form?
If I recall correctly, the submit button will remain disabled until all fields have been filled in.
I did actually. The button has been activated to the blue color. However, clicking the button did not process to the next level unfortunately.
Additionally, when I finally close the payment window. I found out the summary page had this circulating signal from the beginning… could this be the reason why?
mmm, looks like something is messed up.
I would try the following:
- Sign out of Glide
- Clear your browser cache and cookies of all Glide related content
- Sign back into Glide
try that and see if it helps