Not able to add Discord bot connection (Starter plan)


when I try to connect the Discord bot, after login and try to give the permission, an errore message told that?
What it means? I have other bots on that server an never had any problems here

I have sent this to the team. Will update you when I hear anything.

Ok many thanks…you will write me here?

Yes, I would update you here if I hear anything.

The team asked you to open a support ticket and send the ticket number here to escalate. Thank you!

Wait…I have starter plan, so I haven’t contact support button as you told me.
How can I do? I pay for this feature, I need it working.