Need help: In Chat module , Get different apps screen link into another app

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1

Hi Guys,

I have a an requirement where I am implementing chat between two different apps sharing same database

From app 1 I am sending message and it records in DB and sends what’s app update to recipient with message and Screen link to open

But unfortunately since the user is not having access to the app from which message is sent clicking on the link will not let the user login.

Same when message is sent from other side.

How can I handle this scenario? Its important for me to send the link so that people can link and reply to chat directly

Thank you in advance for helping me

Regards,
Dilip

2

Hi Guys,

Is there a way we can construct URL by using some predefined values using template column

Do link to screen follow some particular patter which I can make use of?

It would work for me if it can open the particular campaigns chat window.

Regards,
Dilip

3

so there are two apps A and B
when person a sends a message on app A, person B get’s the update but you want to provide a link that takes person B to the chat right?
Would they go to the current chat or to the chat ID?
I haven’t done this before so I’m not sure if this will work.

But you can generate URL for each row, using the row ID. On both apps make a this row URL column
for app B when a chat is engaged send the user the URL

you can get a row URL using the rowID, it’s called deep links, then you can have an action or write the URL to your column

4

Hi @micheal ,

Thank you for your reply.

the issue I am facing with doing it is

My App a starts with www.crm.com domain

My App b starts with www.aftool.in domain

different domain names and User A does not have access to App b

User B does not have access to App a

User A write to app a so when link to screen is saved in DB it writes App a link

User B writes to app b so link to screen is saved it writes App b link

Mine is a two way chat feature the problem is

When User A writes a chat message in App a → make.com sends the message sent as notification to User B the message contains the screen link to App a which user B does not have access

When User B writes chat message in App b → make.com sends the message sent as notification to User A which contains screen link to App b which user A does not have access to

The link to screen values are sent from the same row as the entry.

Let me know if you got my issue or need more clarity.

Thank you in advance for your help.

Regards,
Dilip

5

Hi guys,

Checking in to know if anyone else has faced similar issue or if anyone has some solution to this problem ?

Thank you in advance, would be of great help if someone can help me crack this.

Regards,
Dilip

6

Hello, I haven’t faced this so I can’t come up with a solution off the top of my head, unless I’m testing inside the app itself. Sorry if it’s not helpful.
Others would be here to help soon.
In the meantime you can send me a DM - for me to take a look at the app.

7

Hi Guys,

Anybody facing this issue, please follow this video by Rob

It answers the question I asked.

Regards,
Dilip

8

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