I'm trying to build a Help Desk Portal

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1

Hello,

Good evening. I’m June Corpuz, and I’m new to GlideApps.

I run a small company and I’m trying to build an app where my clients can raise tickets, since I’ve had a hard time tracking their requests through chat and email. I spoke with Fin, and the bot suggested that I buy the Business license ($199) to support all types of email. However, this plan is limited to 30 users, and I would need to purchase additional licenses if I exceed that number. I don’t mind paying for the license since I need it, but I have a few concerns:

  1. Clients come and go, so buying licenses for all of them would be costly.
  2. They may see logging tickets as friction and continue using email or chat, which would waste both my money and the time I spent building the app.
  3. I’m considering using the Maker plan to allow unlimited users, but it only supports personal emails, and my clients are likely to use their work emails instead.

Do you have any tips?

2

A user is only counted if they are active within a billing cycle. If clients come and go, you user count may be lower than you think. Consider how many would be active at any one time.

3

Thank you for your reply. How will I know if they are active in a billing cycle? Where can I check that?

4

You can view active users and recent logins under usage in the dashboard.

Something like this.

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5

You could build a custom ticketing system with Glide.

Why are you seeking to build a custom solution on Glide and not use an off-the-shelf solution instead?