Hi, I need your help to understand why a custom action doesn’t work properly. The function is this: Step1 I change the user variable to 1, to see if he pressed the button Step2 I send a webhook to zapier which creates an email with the data I need Step3 I display a notification that the order has been sent successfully Step4 I change the user variable to 0 Step5 I add the row with the order in the google Sheet Step6 I navigate to a new tab My problem is that sometimes, so not always, with some users the action does not reach step 4, I see this because there are users who have the variable that remains at 1 and because in the order confirmation google sheet I do not have theirs. order even if I have the email (step2) Last night a user performed step 2 for 16 consecutive times and never reached step 4. This is the action [Schermata 2021-02-07 alle 12.57.192] [Schermata 2021-02-07 alle 12.59.33_2] [Schermata 2021-02-07 alle 13.01.36_3]

So in that brief moment that the button disappears and reappears (assuming it worked), are you allowing the user to submit again? I am aware that you are trying to address the issue of multiple submissions, but I wonder how effective that split second hide and reappear of the button would prevent multiple submissions. I know @Darren_Murphy has speculated that sometimes actions may run all at once and possibly run out of order. I wonder if that’s the case here, where it may be setting the value to 0, but it does it BEFORE it sets the value to 1, so you end up with a final value of 1. I would probably rethink the logic a little bit. What I would maybe consider doing…instead of setting the column value to 1…set it to the current date/time. Then in the sheet add a math column to add 5 seconds to that date/time. Then set a visibility condition on the button to only show if the math column is before Now. Then you shouldn’t need a second Set Column action. If it all works, hopefully the user will click on the button, it will set the current date/time and the math column will calculate the date/time to be greater that Now for 5 seconds, which will hide the button. After 5 seconds, the button should come back.

Thank you, The users must be logged in for place the order

If you can, open the developer console in your desktop and try pressing the order button to see if it stucks at the webhook part.

Out of curiosity, why is Glide disabling this functionality?

I don’t think so! I used a public APP to test a Webhook and fire a Rest API call and everything worked perfect! Saludos Thinh

Hola Fabio, Your Set Column action is using a user specific column (step 4)? I don’t know if there is a bug but testing days ago, I had problems to write data to a user specific Column dynamically when I created a Set Column action. Saludos

@gvalero I think @ThinhDinh was referring to this from David. Maybe it’s not the case anymore??? [image] Webhook in a Public App Report a Bug Webhooks currently require a user to be signed in to trigger.

Yeah I was referring to that, and I’m sure that was true back then because I was not able to do it in one of my public apps just before David confirmed it.

What a curious case @Jeff_Hager and @ThinhDinh I carried out my tests almost 7-9 days ago and I had no problem to fire my scenario. [image] Let me try again my IGM scenario to verify all this. See you UPDATED: Holy Sheet!! :upside_down_face: I forgot I have reached my actions limit using another scenario to work with MS SQL Server those days. [image]

Hi Yes, but step 1 is also user specific. Step 1 works perfectly :frowning:

the problem is that on some users it works fine. Look, these are today’s orders [Schermata 2021-02-08 alle 03.10.17]

I need help: a custom action is not working correctly

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Jeff_Hager February 8, 2021, 12:21am 10

@gvalero I think @ThinhDinh was referring to this from David. Maybe it’s not the case anymore???

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I need help: a custom action is not working correctly

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