Hi, I need your help to understand why a custom action doesn’t work properly.
The function is this:
Step1 I change the user variable to 1, to see if he pressed the button
Step2 I send a webhook to zapier which creates an email with the data I need
Step3 I display a notification that the order has been sent successfully
Step4 I change the user variable to 0
Step5 I add the row with the order in the google Sheet
Step6 I navigate to a new tab
My problem is that sometimes, so not always, with some users the action does not reach step 4, I see this because there are users who have the variable that remains at 1 and because in the order confirmation google sheet I do not have theirs. order even if I have the email (step2)
Last night a user performed step 2 for 16 consecutive times and never reached step 4.
Who changes the user variable to 0: You or Integromat?
Do you have a confirmation value (flag) from Integromat to be sure that your scenario was successful? Or you assume always that your Integromat action was executed fine and you reset your value in GS no mater what happend?
I change the variable to 0: is step 4
I don’t have a confirmation value because up until 20 days ago I had no problems
I have the email that arrives with the order number which confirms that the scenario on zapier has been successful
Yes, i use Zapier
Yes, The problem is that the restaurant has received the same order 16 times
Unfortunately I can’t create the problem and understand why it only happened to some users
This is the zapier log