Hello everyone!
We are using Glide to build a customer support platform where we record conversations during the support session and later transcribe the audio into text for records and analysis. The issue we’ve encountered is the 10-minute limit for audio-to-text transcription, which becomes a challenge since many of our support sessions exceed this time, especially with longer conversations.
I was wondering if anyone here has encountered this limitation in Glide and how they managed to work around it. Is there a setting within Glide or an integration with other tools that allows transcription of longer audio files (for example, 1-hour long recordings)?
Additionally, I’m interested in more technical solutions, such as using transcription APIs or AIs (e.g., Google Speech-to-Text, IBM Watson, etc.). If anyone has integrated these kinds of tools with Glide to transcribe longer audio files, I’d love to hear how you’ve managed the integration and solved the transcription time limit issue.
Any help or suggestions on how to bypass this transcription limit in Glide or integrate transcription solutions would be greatly appreciated!
Thanks in advance for your help!