Frozen screen "Signing in"

Report a Bug
1

My app’s URL: app2.beam.investments

I think this happened during the following:

  • I was signed in the Home Screen app (iPhone)
  • I clicked on the link app2.beam.investments from a Whatsapp conversation which opened a new safari page
  • I landed on the login page and had to re-enter my email address
  • The sign-in page got stucked
  • Help!!

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Thank you so much in advance for your help.

2

I have some users reporting the same.

3

@Mikey Where in the world are you? As in, closest city, country, etc. We’re investigating the cause of this but we need to know where you are physically located.

4

I’m in New York City, USA
Thank you.

5

I’m getting similar reports in Ohio, USA

6

It seems to work now

7

I’m in Miami FL. Multiple users just started reporting this same behavior to me. I myself am now also stick on “Signing in” screen. Been close to 5 minutes now.

8

I am in Dallas, Texas

9

Hello, still same problem since yesterday night. I am based in Paris, France.

If I use the app in the browser it works. If I save it to home screen and then open it by clicking on the app on home screen then signing is requested and then froze.

my app in case: https://cazapizza.glideapp.io

PROBLEM SOLVED ON MY SIDE

10

A few of my users are getting this:

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They’re based in France, I don’t understand french so not sure what it says

11

Users are still reporting problems. This one is in South Africa, but also reports from Utrecht (The Netherlands).

Screenshot 2020-05-13 at 12.13.43

Is there a status page somewhere, where we can follow the incident?

12

Same issue from Pune, India.

13

It says Signing in…

14

@Daniel_Sweet likewise, customer’s users are located in Mexico City.
Thanks