Frozen screen "Signing in"

My app’s URL: app2.beam.investments

I think this happened during the following:

  • I was signed in the Home Screen app (iPhone)
  • I clicked on the link app2.beam.investments from a Whatsapp conversation which opened a new safari page
  • I landed on the login page and had to re-enter my email address
  • The sign-in page got stucked
  • Help!!

Thank you so much in advance for your help.

2 Likes

I have some users reporting the same.

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@Mikey Where in the world are you? As in, closest city, country, etc. We’re investigating the cause of this but we need to know where you are physically located.

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I’m in New York City, USA
Thank you.

I’m getting similar reports in Ohio, USA

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It seems to work now

I’m in Miami FL. Multiple users just started reporting this same behavior to me. I myself am now also stick on “Signing in” screen. Been close to 5 minutes now.

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I am in Dallas, Texas

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Hello, still same problem since yesterday night. I am based in Paris, France.

If I use the app in the browser it works. If I save it to home screen and then open it by clicking on the app on home screen then signing is requested and then froze.

my app in case: https://cazapizza.glideapp.io

PROBLEM SOLVED ON MY SIDE

A few of my users are getting this:


They’re based in France, I don’t understand french so not sure what it says

Users are still reporting problems. This one is in South Africa, but also reports from Utrecht (The Netherlands).

Screenshot 2020-05-13 at 12.13.43

Is there a status page somewhere, where we can follow the incident?

Same issue from Pune, India.

It says Signing in…

1 Like

@Daniel_Sweet likewise, customer’s users are located in Mexico City.
Thanks