I’ve got an action that adds a user’s phone number and selected location from a google sheet to a new row on a glide sheet. This started happening January 25th around 9:48 AM. [Screen Shot 2021-02-01 at 10.53.07 AM]

Yea, this is happening on my most used app. Client is paying 5 figures annually for it. The only people who have noticed are the clerks using the backend. Fingers crossed the admins don’t see it :joy::joy:

It happens to me on my restaurant apps that automatically print orders … Do you know how many double orders they cooked? Unfortunately I have to give months of subscription for this issue :frowning:

@Jonathon_Kohn Could you share a support link, please, and give more details?

In my app Started January 21th [Schermata 2021-02-03 alle 22.39.22]

https://go.glideapps.com/support/7c257a0f-c8be-443f-957e-6ded1b3e8786 Using the screenshot above (23 duplicate entries) upon 1 action, when my user enters a 10 digit number, above 1000000000 and below 9999999999, they then have access to an “Add row” floating button that add’s that number and the location they selected to a new sheet then clears their user specific number and location. The user specific options, Phone # and location, are done on a google sheet and the “Add row” action sends them both to a glide sheet. The clerks using the backend to contact each person waiting in line have also reported up to 4 numbers being contacted at once during an action that calls to zapier > twilio. The action is built into an inline list that uses conditions to set date/times for each step of the virtual queue process. number is submitted > client appears on inline list > click client to send text via Zapier/twilio > click again to mark as “serving” > click again to complete and clear

I think I discovered something that may or may not be related. I mentioned the issue in this thread: Reset Multiple Rows At Once . I sort of fixed it, but that fix only works for the user that adds a task item to the list. What’s happening in my case, is that the action that’s supposed to happen when list item is clicked, is firing when a new row is added. It should only fire when a list item is clicked by the user. To get around it, I have a set column action that clears the column that was inadvertently set, after the add row action, to clear the value that should only be set by clicking on a list item. Somehow, my column value is getting set even though I’m not explicitly setting it. The problem though, is that if another user has the app open and someone else adds a row to the list, it fires that list click action for all users once the new list item pops up on the on the screen. @Mark I wonder if something similar is happening here, where multiple people have the app open, and when a row is added, an action fires on all user devices that currently have that app open and it adds multiple rows because the action is firing on multiple peoples devices??? Or maybe other users are doing something in their app and it fires the action over and over for the one user that had just added a row??? Not sure if it’s the same issue, but there is definitely a bug with actions being called when not initiated by the user. Could be a nice future feature to automatically active actions without user input, but I’m guessing that’s not the intention here.

That HAS to be related. My app is being used by up to 32 clerks and 50 clients at any given time.

[image] Jeff_Hager: Could be a nice future feature to automatically active actions without user input, but I’m guessing that’s not the intention here. :joy:

23 duplicate entries using "Add Row" action

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Fabio_Leanzi February 3, 2021, 6:06pm 2

we have the same problem Double posts...? - #23 by Silvio_Rebelo

Topic		Replies	Views
Double row Ask for Help	3	513	February 17, 2022
App Adds Multiple Items Ask for Help	15	1125	October 29, 2022
🆕 Actions! ⚡⚡⚡ Ask for Help	347	18541	June 28, 2021
Double posts...? Ask for Help	37	1134	February 6, 2021
Action to duplicate specific row Ask for Help	8	528	November 15, 2023

23 duplicate entries using "Add Row" action

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