Cannot transfer App to a team on the new Explorer Plan

[Simon_Hill]

I would appreciate help to resolve this as soon as possible please. We have users that cannot access the App I am trying to transfer.

Introducing the new Explorer plan for $25/mo

I just created a new Team and upgraded the plan to Explorer. After payment the Team plan has the correct tags to show it is on the Explorer plan. I then tried to transfer an App that is in another Team but I get this message: [image] The App is not published and is currently in a team that has a live Explorer plan (with 1 other published app). Do I just need to wait for systems to synch? I trust this is a temporary glitch?

I just created a new Team and upgraded the plan to Explorer. After payment the Team plan has the correct tags to show it is on the Explorer plan. I then tried to transfer an App that is in another Team but I get this message:

The App is not published and is currently in a team that has a live Explorer plan (with 1 other published app). Do I just need to wait for systems to synch? I trust this is a temporary glitch?

[glide]

This thread has been escalated. Support will follow up via the Messenger in the Builder or through email.

Best practices when escalating issues to support

[ThinhDinh]

[Urgent] App Transfer issue

DJP - I just posted about the same issue. I read above you can help by manually making the transfer. Would you mind sending me a DM and I can share the App ID and Destination Team? Update: This resolved itself 2 hours later. Maybe it’s a data synch thing.

Is this solved @Simon_Hill ? I saw this reply later so wonder if the team should ignore the flag earlier.

[Simon_Hill]

Yes it’s solved thanks.