Hi @david could you kindly let us know what is officially happening with the trigger webhook? Many of us on the pro plan have built apps based on this and would love definitive answer on if our apps will continue to have access to this feature or not.
Thank you! Great work on Glide by the way, Iāve looked at all other platforms and this has by far been the most comprehensive!
I upgraded to PRO purely to utilize the new call API feature. You misled me into believing that it was a PRO feature with your promotional material. I would appreciate a refund of my PRO subscription please, and Iād also please like compensation for the 25 hours I spent developing a solution that incorporates this feature that was given and then taken away, which was now a waste of time and money.
I did the same - upgraded specifically for the api function. Spent weeks building. Almost done only to see this - this is a huge disappointment and unfortunately, I do feel misled
I think that the limitation of 25 thousand lines in the Pro plan is enough for medium and large companies to migrate to the business plan, without the need to put basic things there, such as the API call or even the api query. Being generous, I think glide could create a plan between the pro and the business plan and place the same registration limitation as the pro plan currently has, but with access to all the functions that are in the business plan, or at least the compatible ones. ā¦ anywayā¦ Iām just thinking out loud.
Or at least give Pro Users the ability to purchase Add Ons per month. eg. "Want Call API? ā Additional $15/mo etc.)
Thatās harsh, I hope you are compensated somehow. Iāve been using Glide for about 3 years and this kind of move isnāt really reflective of how good the business operates on the whole.
Yeah, itās really not cool. Thereās a right and wrong way to upsell customers. This is wrong and steps should be taken to remedy it otherwise trust will wither.
In my experience, I have Pro. I had little choice but to take the free trial of the business plan, just to bide my time for rebuilding with webhooks. I guess Glide experienced an uptick in business trials for the same reason. I will be ending the trial before billing so in my case the trial doesnāt represent a positive consumer sentiment.
Plenty of possible solutions have been presented.
A great idea. Although to me, it would make sense for them to use the existing mechanism for charging updates.
Davidās silence strikes me! Guys, I have a business and believe me, I donāt know how to handle customers anymore with these fluctuating Glide features! Now I know why they donāt include the annual payment. This is becoming a joke!
Iāve been using Glide for 4 years and Iām so worried about having to replace it with another tool.
I know, 2 days before this happened I showcased glide to a client. They loved the Audio to Text feature. I built a demo app for them to try and then all of a sudden it stopped working.
Audio to text is now a business featureā¦
@david likes to remind us often that he is building this for large businesses, he doesnāt give a damn about any of us. Listen to your users for once and stop being so greedy.
Would removing the Preview feature so that none of these things are available until we finalized all these decisions make you more happy?
@david my fear is not about I can do now but about what I can do in the future. Reading here maybe in the pro plan I canāt use webhooks.
When Glide Apps introduces a feature and then takes it away, itās like buying a beautiful house only for the builder to come back two years later and remove a foundational beam. Not only is the stability of the house in question, but so is your trust in the builderās decisions and future offerings.
Introducing a feature in your app and then removing it is like selling someone a beautiful house with a stunning backyard view, and then two years later, erecting a giant wall blocking that view. It erodes trust and makes one question the wisdom of the initial investment.
I can see that your intentions were to include this Call API feature and Audio to text feature to the pro plan and then you guys decided later to add it the business plan. If this was the case, maybe in the future you can ponder where features go more thoroughly before announcing it.
However, telling a customer that they will be getting sprinkles on their cupcakes the next time they come into the store and hereās a taster of it, and then they come in the day after to get the cup cake with the sprinkles only to find out that they donāt qualify makes you not want to go to that store again.
Iām just trying to give constructive feedback rather than tell you that some of us are upset.
However, some of us are concerned that the webhook feature is going away in the pro plan, can you kindly confirm if this is true or not?
We havenāt decided what weāre doing with Webhook yet. We donāt plan to take it away from customers already using/paying for it.
From now on, features we expect to not be free will start on Business if they are available as Previews, so that they will only move downward on tiers.
Will you bring Call API back to Pro?
Unlikely.
In a nutshell youāre removing both Call API and Webhooks from the pro plan, without batting an eyelid! Wow! 
@david
I would urge you and your team to think thoroughly on this because this may result in a lot less pool of testers of new features and therefore may result in a less success in catching bugs and fixing them.
The reality is that, the more people have access to a feature, the more robustly tested that feature becomes and the more happy the business and the enterprise guys will be.
Letās face it, the little guys ($0-$25) have also contributed and will continue to contribute in making Glide a force, leave them behind, you have lot less ideas and pool to work from 
@david sorry for insisting but I would like to know if the webhook trigger function will be removed from the pro plan, because I have clients to develop applications for. Thanks in advance.
@david The fact that youāve asked if it will make us āmore happyā demonstrates that you donāt understand our position at all. No - it will definitely not make us āmore happyā, but it will make us āless frustratedā. Please take some time to understand your usersā feedback. Itās the least you can do when its being provided voluntarily.
I donāt understand this harsh tone people are takingāwhy am I being lectured? This seems rude.
Preview features are experimental. Please treat them as such. We will make this clearer in the future! Maybe I was too excited to share this feature.
