Black screen display for app installation from Chrome - Windows 7

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1

In the last two weeks, I have received black screen complaints from many users who install apps via Google chrome from windows 7. Maybe someone is facing the same issue and how to solve it, please.

2

Hi @Himaladin :wave: :wave:

I’m also using Windows 7. But I downloaded my app for check in this computer and it’s working good. No Blank Screens :blush: @Himaladin if you don’t mind send me the app link and I will test with my computer :innocent: And you can Submit a request too :+1:

Thank you :innocent:

3

This is not problematic if installed from another browser. This also happens to users with pre-installed apps, all google chrome users. Glad to hear you didn’t have the same experience which means it’s not a global issue. My app is private limit access, maybe I need to find another computer to check it.
Thank you for your kindness.

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4

Your welcome @Himaladin :blush:

I hope it will work @Himaladin :innocent:

Thank you :+1:

5

Does the blank screen is coming on other computers expect Windows 7 @Himaladin ?

6

The others don’t matter. This only happens on Google chrome with the Windows 7 platform.

7

Ohh @Himaladin :neutral_face:

But for me no black screens. If you can @Himaladin can you send me the app link to see with my Windows 7? :neutral_face:

So Black screen is like when the user download and opens the app that user can see only that Black screen? :neutral_face: