App stopped opening on several phones

[Andrea_Lasalandra]

App has been working for a long time and stopped working on the same devices, i get this screen:

Any ideas? Thanks!

[Darren_Murphy]

Issue: Glide apps on glide.page domains

We’ve received a number of reports from users having trouble with email deliverability and accessing their Glide apps. We’ve traced the cause to a Glide app being used for phishing. A handful of ISPs have flagged the glide.page domain as malicious. While the scope of this is currently limited, there is a chance that additional ISPs will flag the domain. Here’s what you can do: Move your Glide app(s) to a custom domain. This is our recommended approach and a general best practice for Glide a…

[Andrea_Lasalandra]

Hi Darren, the app is already on a custom domain

[nathanaelb]

Have you tested:

1. If it’s a wifi or data plan thing?
2. Using a VPN if the apps load in different geographies?

[Jeff_Hager]

The sign in screen for your app loads for me.

[Andrea_Lasalandra]

tried both with wifi and without but it doesn’t work. I have 15 employees using the app and about a week ago it stopped working on about half of the devices. Nothing has changed, they all used the app for a long time.

[Andrea_Lasalandra]

I have 15 employees using the app and about a week ago it stopped working on about half of the devices. Nothing has changed, they all used the app for a long time.

[Jeff_Hager]

Can they access via the glide.page or glide.app url?

[nathanaelb]

It works for me too. I tested connected to Germany and connected to Italy.

[Andrea_Lasalandra]

It works on desktop but not on some smartphones. It works on my iphone for example but not on others. Very strange!

[Andrea_Lasalandra]

now everything works again. Probably it was an issue due to Glide Minor incident Update (#282024)… nothing has been changed from yesterday evening until today but now they all work. Thank you all for your help!