App not working as expected

[Mateo]

Does anyone know why this only works inside the Glide layout, but not in the published app?

I recorded a video showing the issue (linked below).

For context: I run a cleaning company, and I’m trying to set it up so that when I add a new cleaner, they are automatically added to the user database with the role “Cleaner.”
However, it only seems to work inside the Glide editor, not in the live published app.

Any ideas why this might be happening?

Recording 2025-04-25 163627.mp4

I also tried setting the cleaner role directly in the same step where I add the row to the user database, but it still doesn’t work :

[Jeff_Hager]

You can’t set the Role via the app for security reasons. That includes setting it via the app interaction workflow. You would have to use one of the other workflow types. Maybe a webhook workflow that you can call from the app. Basically, the role can only be set server side, as opposed to being set from the end user’s device.

[ThinhDinh]

Roles | Glide Docs

More on the Roles feature here.