App icon does not show properly in emails sent via Send Email Action

Report a Bug
1

When I receive an email sent via the Send Email Action in a scheduled workflow, the icon is not rendered properly and does not match the one I have in Setting. Please see the details and the screenshots attached.

Thanks in advance!

Team ID:

  • In the Glide dashoard URL, e.g.
    https://go.glideapps.com/o/NK4rbSSCFeVtRULcnNCX/

App ID:

  • In the Glide builder URL, e.g.
    https://go.glideapps.com/app/6hoNe6q8YP7kkNkEhuFU/layout

Description

  • I have a workflow which sends email via the Send Email Action
  • The emails are received but the icon in the email looks “weird” and does not match the one I have in Settings

How to replicate

  • Run the flow to send email
  • Check the email

Email in Gmail
Email in Gmail1078Ă—868 40.1 KB

Icon in Settings
Icon in Settings584Ă—722 27.5 KB

Email in Mail App
Email in Mail App1076Ă—882 40.2 KB

2

I’ve seen this before with the native emojis icons. If you replace your icon with a custom PNG file, does it work as expected?

3

Yes, I tried with an uploaded png file too and looks the same.

4

When you inspect the source of the email sent out, do you see a URL for that image?

5

This is what I see when I inspect the element, if that’s what you had in mind.

image
image1916Ă—240 63.4 KB

6

Can you try accessing the “https://ci3.googleusercontent.com…” link? Does it show a valid icon to you?

7

I get an error 400.

1 Like
8

Update - now the icon started showing up properly. No idea what changed but all good right now. The link from above I still cannot access, if that is still relevant.

2 Likes
9

I have an absolutely same issue… What have you done? :folded_hands: :folded_hands: :folded_hands:

Actually, when I inspect the email - it says “Cannot load the image”
And the image in email is:
https://www.glideapps.com/images/brand/png/Glide-symbol-white.png

not the one of the application

10

Nothing really. It got resolved by itself after a couple of days.

1 Like