My app’s URL: https://montebello.glideapp.io/
I’m getting only a white screen both iPhone, PC. I haven’t touched the code in months.
Anyone else having issues. I can open other glide apps so I know I’m getting a connection.
It works right away for me, although I only see the login screen.
I tried two apps. One works one doesn’t. There is a difference as one was already logged in.
I just clear cookies and cache and also a Private window. Still white screen as in video.
Are there any errors on your browser developer console? It looks like the app is partially loading. There could be a hint there.
It just refreshed on my notebook, still not on the iPhone. It is interesting that it did finally load on my notebook without the need to get a pin, as I thought I cleared the cookies and cache. Still no go on the phone. I’ll try a few things and let you know.
Phone off, then back on. Still won’t load. I have about 10 other Glide apps on the phone that are loading fine. Some are public some required login but where already working so no login needed. I tried Safari, Chrome, Dolphin and Brave browser that one app will not load. Very strange.
Can you open it in Glide? Does it work in the builder?
Yes it loaded in the developer and I was able to duplicate it and then run it on the phone. It did go from whitelist to password but it was a grandfathered app so I understand that. I just tried the original app and it loads as well. I hadn’t opened it in Development for maybe a few months. Maybe it was something that needed to be reconfigured that only the builder could do?? I’m good to go now in any event and have not gotten any calls from users so maybe it was a glitch with my phone because of all the other things I do on it. Thanks for checking things out.
Any solution to this? Our app worked for months and now loads to a white screen. It works in builder but multiple devices, iphones and tablets, aren’t loading. I’ve deleted the bookmark, cleared cookies, signed in again, tried on safari and chrome. ANY suggestions are welcome. Thanks.
Can you give us a link to test? Do you have any tab visibility conditions set up?
No link works perfectly on other 30 users but not on a couple who have exactly the same visibility. These couple of users have the app working sometimes and some other times they get the white screen
That’s weird. Any chance they use the same type of OS on their device? (i.e all Android or all iOS)
Randomly on some users it does not load especially if they have a Xiaomi or other less popular phone
@Andrea_Lasalandra, Older devices/phones with either older or proprietary browsers that do not update to the latest Android or iOS operating systems can cause issues with Glide apps. Although Glide does its best to create apps that are backward compatible, we can not stop adding new features that may rely on more modern browser releases. We are careful not to require the latest releases, but at some point, we have to draw the line and add features that need more recent Android and iOS versions.
Your only option is to advise affected users who may have these older devices that the application will not run correctly.
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