AI Component Not Loading for Some Users – Has Anyone Seen This?

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1

I’m experiencing a strange issue in my app: AI components I’ve built aren’t loading for some of my users.

In the Builder everything works perfectly, the component loads, runs smoothly, and looks fine.
But for some users (both iPhone and Android) the component doesn’t load at all.

For example, I built a very basic :stopwatch: Stopwatch AI component —
no graphics, no special colors, no images.
Just three buttons and a timer.
And yet, for some users, it simply doesn’t appear.

I’ve already checked visibility issues , no conditions.

:thinking: Has anyone encountered something like this?
Any idea what could cause AI components to fail to load only for specific users?

2

Usually you have to dive into the source code in that specific device to know what causes it. If it doesn’t show at all, it tends to be a problem in how the component loads data. Look in the header.

3

I don’t have access to the code, I can’t not check with the user’s phone.

I did not understand the tip or the solution, how to approach this kind of problem?

4

Your prompts generate the code in the custom AI component under the hood. Further prompts might amend the code, whether you visually see a difference in the user interface or not.

If you have enough information about which devices or operating systems don’t display the component, maybe you could address that specifically in a prompt.

Or maybe you could try a generic prompt: “Make sure the component displays well and renders on all device types, all operation systems, all screen sizes."

I would assume this approach would not work, but maybe it’s worth a try. That’s what the hopeful person and noob in me would attempt.

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