Workflow partially failing only sometimes

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1

I build out a workflow that includes 5 steps. When using the app I noticed that the workflow will sometimes only partially work. Usually when this happens it will skip the first step (set column values) and continue to do the remaining steps.
I did a lot of testing to see if there was some sort of pattern when it work and when not but I didn’t see anything consistent.
I’m really not sure what to do as this is an important step in the workflow…
Does anyone know how I could go about making sure this workflow will work consistently?
Thank you in advance!

2

Workflows usually do not skip steps. More likely what is happening is that the Set Column values step is running, but not with the data you are expecting. I would examine the run log for one of those executions where it appears to have skipped the step. That should provide some clues.

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3

Can you show us how you’re setting it up?

4

Thanks for the response!
Here is a screenshot of the workflow.
The first step, to set column values sometimes just won’t set the values but the rest of the workflow will still work.
When I look at the history there are no errors and most of the time the workflow works fine…
Any ideas what it could be?

workflow
workflow400×594 20.4 KB

5

Thanks for the response!
The run log shows that all steps were executed and there are no errors.
I just see that some of the time the entry doesn’t show up and when I check I see that it’s not matching up with the filters I set on the interface since the correct column values weren’t set by the work flow.

6

Is this connected to a button or a form?

7

The workflow get’s triggered when the submit button on a form is pressed.

8

That seems to be the problem. When you have a set column as the first step, there will be situations where the row hasn’t completely formed before the set column takes place. Hence the values can not be set.

Use entry components right in your form, set a default value and hide them using a condition that will never be true.

Or, if you can use special values on the left hand side of the form, that would also work.

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9

Thank you so much!
I will try that.

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