Support Category Advices

Hello everyone !

In order to help you get the most suitable information based on your issue here are some recommendations :

This is the #help-how-to category, where you will ask any questions if you’re experiencing issues with Glide. Most of the assistance will be given by your fellow community members. For official support, the members will be tagged by a little staff tag next to their username.

Please read the following recommendations before opening a support topic so you can be properly helped. Remember, the more information the better!

You may include:

  • Device brand, model, and current operating system version. Example: iPad Air 2 iOS12, or Samsung GalaxyA8 Android 6.0
  • Any device modifications such as “rooted” or “jailbroken”, custom ROM, or third party apps installed such as screen recorders (if in production state)
  • Include brief steps you’ve taken to troubleshoot without success. Example: “restarted the app, and reinstalled app without resolution”
  • Screenshots are welcome

If you have a issues regarding your Glide app subscriptions, log in errors, or other technical issues requiring the exchange of personal information such as email, purchase receipts, etc. I recommend you to contact support by email here.

When contacting support via email for one of the issues listed above it is recommended to always include:

  • Email address
  • Device
  • Complete copy of purchase receipt (pasted or screenshot) if your issue concerns a subscription

Help each other and help the community help you!

Hope you find these useful :slight_smile:

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