Need some guidance. Scenario ROADSIDE ASSISTANCE app
You breakdown and request help. The company opens a case and assigns a driver/truck to you and also updates the status.
If they need to change the driver, what is the best way to keep a history of the change, currently the assigned_driver field is getting changed and I have a last_modified field. Is the best way → just use custom action to write the data into history table and create a row before I write it into the live case table column
Similar to the above, I want to write notes on the case. As multiple call agents may be working the case, they need to see previous notes (who made them, at what time) what is the best way to implement this. I suppose I can do the same as 1 above, but in this case how do I display all the notes in a single area/component/page, trying to avoid creating lots of elements/buttons one for each note and you have have to open up each one ?