How is user limit kept track of?

Ask for Help
1

I’m getting the error “This app has reached its monthly user limit. Please upgrade for more.” even though I only have 2 users on my Users table.

Does the user limit is counted based on how many accounts have signed in to the app instead? cause I think I’ve signed in with 3 other different accounts just for testing purposes.

I thought removing those users from the users table would ‘reset’ the user limit. Is there any way I can reset the user limit? or do I have to wait the whole month until my 2 users I want to give access to can sign in to the app?

Thanks for any help in advance!

2

It’s not based on the user table. It is how many unique users have signed in during the billing cycle or the past month.

2 Likes
3

Thanks for the reply. I’m okay with having 3 private users but I really need to provide access to other accounts, not the ones I used for testing.

Is there any way I can reset it? I tried duplicating the app and it didn’t work.

4

User limits are per team. Not per app. As far as I know there is no way to reset the user limit because there were in fact 3 unique user accounts that accessed an app within your team within your billing cycle. I think you’d have to wait until the end of your monthly cycle before you can sign in with different users.

1 Like
5

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.