🚨 February 17, 2021 Outage | Tracking thread

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You may add your issues down below or add them in the wiki :slight_smile: & Adding informations in the timeline may help other users dealing with the same issue.

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TIMELINE :arrow_down:
Updates:

  • 21:43Z - First user reporting an issue with login
  • 21:53Z - Statment by @Jason There is an outage ongoing. We are in an emergency call already addressing it.
  • 21:54Z - Glide is aware of the issue and is actively investigating
  • 21:54Z - Announcement by Glide : Glide is currently experiencing an outage, we are currently investigating the problem and deploying mitigations.
  • 22:25Z - Announcement by @Jason `Your apps should be working, builder is still down
  • 22:45Z - Statement by @david : This is not a bug on our end. It’s Google not selling us more service as Glide grows. We are on call with Google to get our limits raised.
  • 23:06Z - Statement by @Jason :
- The reason we had a dead cat bounce was the caches eventually invalidated
- Sign in with google will still be down for a while, regular email auth will work
- We now have a working solution for apps for everything while we work with GCP being weird
  • 23:14Z - Statement by @Jason : `If you are sitll having issue accessing your app after refreshing please post in here. Please note builder access is still restricted (down)
  • 00:00Z - Statement by @Jason : **We believe Google has restored our compute quota and we are up and running again, full stop. Glide should be fully functional again. Please continue to report issues if you continue to have them. A full refresh may be required in some cases. Further there will likely be a blip later tonight, we will time it for off peak hours when we switch off the temporary infrastructure. Hopefully it will be unnoticed by everyone but there may be a couple seconds of weirdness.**

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Last Update :arrow_down:

This issue looks to be now be solved.* :tada:

If you are experiencing any issues, please first try restarting the app and the builder. If this doesn’t work, I recommend you to contact the glide support team in the Glide Outage | Tracking thread topic for more help. BEFORE mailing the support team

Thank you to everyone for your patience. Thank you also to the incredible Glide team as they worked hard through these issues today. They have earned a little :heart: from me !

* according to posts made by Glide Team