Communication Action to select users per task (AND NOT the user who triggered the action)

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1

We are building essentially a glorified portal for our website agency. We are tired of Clickup. We are currently running into the issue:

How do we trigger notifications to other users on a task without notifying the user who triggered the action?

Task Status Change
Ex. 1 Bob is the assignee of the ticket. He changes the status from Open to Completed (we do not want to notify Bob, but we do want to notify the watchers)

External Comments
Ex. 2 John is a watcher and adds a comment (we do not want to notify John, but we do want to notify the customer contacts on the task, other watchers and the assignee) (so essentially everyone minus the person who triggered the action)

Internal Comments
Ex. 2 Jim is an assignee or watcher and adds a comment (we do NOT want to notify the customer contacts on the task, but we do want to notify the other watchers)

Here is a screenshot snippet of our existing Task table setup
Shared with Zight

What is the best route to accomplish this or more so SOL and go super basic?

2

Do you have an array of all user emails assigned to the task? If you have that, you can use a Remove Element column to remove the email of the signed in user (from the user profile). Then you will have an array of users, minus the current signed in user, to use for notifications.

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3

First off Woo, you are like a rockstar in Glide and I have watched countless videos of yours. So thank you for reaching out!!

Second off, that worked perfect! https://share.zight.com/JruZxz0v

Last, I will need a little help with automation portion as well as we have another app being built which is a glorified freight agency portal with a freight quote generator. I have an issue with locations displaying. I would love it if it were possible to pay you for an hour or 2 of your time!!!

John Sellers
john@904.technology
www.904.technology
904-945-3382

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Need an update to your website? Great! Be sure to email updates@904.technology

4

That’s interesting…I’d love to see these videos that I’ve supposedly created, because I don’t recall ever creating any. :stuck_out_tongue_winking_eye:. I’m not one to do videos unless I have to informally demonstrate something.

Sorry, I don’t do paid work. Glide is just my hobby. I’m already swamped with my day job and personal life, so I don’t have time to take on additional projects.

However, you can reach out to any of the Experts that are available for hire.

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5

Can you share what type of automations are you trying to work on here?