When calling the API via Make we receive more and more 500 errors with: Error getting rows. This happens when we search for rows with sql conditions. We use this to get a specific row from Big Table
{
“appID”: “XXXXXXXXXXXX”,
“queries”: [
{
“sql”: “SELECT * FROM "native-table-XXXXXXXXXXXXXXXXXXX" WHERE "XXXXX" = $1”,
“params”: [“XXXX”]
}
]
}
Output:
“data”: {
“message”: “Error getting rows”
},
“fileSize”: 32
}
This thread has been escalated. Support will follow up via the Messenger in the Builder or through email.
@Dirk - I just escalated this to the team, will pick it up via support. 
Thank you, Andy. Unfortunately, support has let us down again. We raised a ticket yesterday, and there has been no response—it hasn’t even been reviewed all day Friday.
I had hoped Glide’s response to the lack of communication and support during the major issue in mid-October (which impacted us significantly) showed a genuine commitment to improvement. However, it now seems like they don’t care at all, which is extremely frustrating.
Hi Dirk,
I apologize for the delay in responding to your support inquiry. There was a brief issue where some support conversations were incorrectly tagged with the wrong plan. As a result, these conversations were miscategorized and not seen immediately. We found and resolved the issue and got back to a handful of users as quickly as possible. I see that we responded to you on the 19th. I also see that the conversation trailed off when we asked for some additional information. Are you still seeing 500 errors? If so, let me know and I’ll reopen the ticket.
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