Video Not Playing on mobile devices

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1

Dear Glide Support Team,

I am experiencing issues with video playback in my Glide app. The videos are hosted directly in a Glide native table and are set up to play using the Video Component. However, on mobile devices, the videos either fail to load or buffer excessively.

Here are some additional details about the issue:

  1. Video Details:
  • File format: MP4 (or specify the format you’re using).
  • Average file size: (e.g., 10MB).
  • Hosted in: Glide native table.
  1. Playback Behavior:
  • Videos play fine on desktop browsers but experience issues on mobile devices across multiple platforms (e.g., Android and iOS).
  • Tested on Chrome, Safari, and Firefox with similar results.
  1. Steps Taken:
  • Verified file accessibility directly in Glide.
  • Checked compatibility across devices and browsers.
  • Ensured app and browser versions are up-to-date.

Could you please investigate this and provide guidance on optimizing video playback for mobile devices? Let me know if you need access to the app or specific examples to troubleshoot further.

Thank you for your assistance.

2

I was able to replicate this with an 8K 5m24s videos (1GB) on a Pixel 6 Pro.

For me, it was a black screen, sound cut all the time.

@comm_support_agent

4

This thread has been escalated. Support will follow up via the Messenger in the Builder or through email.

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