# \#glide-escalated **URL:** https://community.glideapps.com/tag/glide-escalated/50.md [Latest](https://community.glideapps.com/latest.md) · [Categories](https://community.glideapps.com/categories.md) · [Tags](https://community.glideapps.com/tags.md) --- ## [Unable to upload any documents—it's like this every single day!](https://community.glideapps.com/t/unable-to-upload-any-documents-its-like-this-every-single-day/86896)
**Author:** [@Lisa\_Chen](https://community.glideapps.com/u/Lisa_Chen)\ **Replies:** 1\ **Last updated:** [April 17, 2026, 1:34pm UTC](https://community.glideapps.com/t/unable-to-upload-any-documents-its-like-this-every-single-day/86896 "2026-04-17T13:34:43Z")
Ever since I upgraded my Glide account, I have been encountering data upload issues on a daily basis. I am at my wit’s end over this, and I would like the relevant team to assist me in obtaining a refund. I simply can… --- ## [Navbar Buttons Cut Off After Orientation Change in iOS PWA (“Add to Home Screen”)](https://community.glideapps.com/t/navbar-buttons-cut-off-after-orientation-change-in-ios-pwa-add-to-home-screen/86135)
**Author:** [@squint](https://community.glideapps.com/u/squint)\ **Replies:** 19\ **Last updated:** [March 6, 2026, 12:11pm UTC](https://community.glideapps.com/t/navbar-buttons-cut-off-after-orientation-change-in-ios-pwa-add-to-home-screen/86135 "2026-03-06T12:11:17Z")
Here’s the bug your AI generated. I’ve seen this bug reported numerous times in the past several years so I don’t have much hope it will be fixed, but figured I’d re-report anyway Description: When using my Glide app a… --- ## [Voice Transcription](https://community.glideapps.com/t/voice-transcription/86558)
**Author:** [@Jermaine\_Richards](https://community.glideapps.com/u/Jermaine_Richards)\ **Replies:** 1\ **Last updated:** [March 5, 2026, 12:36am UTC](https://community.glideapps.com/t/voice-transcription/86558 "2026-03-05T00:36:04Z")
To the Glide Support Team, I am beyond frustrated with the stability of your platform and need this escalated immediately. I am building a production app called SiteWalks on Glide. The Voice Transcription component — w… --- ## [IPadOS bug - large whitespace at bottom of screen when editing field](https://community.glideapps.com/t/ipados-bug-large-whitespace-at-bottom-of-screen-when-editing-field/86530)
**Author:** [@NoelMac](https://community.glideapps.com/u/NoelMac)\ **Replies:** 0\ **Last updated:** [March 2, 2026, 4:20am UTC](https://community.glideapps.com/t/ipados-bug-large-whitespace-at-bottom-of-screen-when-editing-field/86530 "2026-03-02T04:20:11Z")
First time reporting a bug? Refer to our Start Here post. Team ID: bNmXGjgIs5tF7tgkppJk App ID: https://go.glideapps.com/support/5bb93fb5-10a0-47f3-b52f-4619f6e784f8 Description When using my IPad Pro (iPadOS 26.3… --- ## [App frozen due to potential content violation – request manual review](https://community.glideapps.com/t/app-frozen-due-to-potential-content-violation-request-manual-review/86110)
**Author:** [@VERONIK\_M](https://community.glideapps.com/u/VERONIK_M)\ **Replies:** 5\ **Last updated:** [January 24, 2026, 7:26pm UTC](https://community.glideapps.com/t/app-frozen-due-to-potential-content-violation-request-manual-review/86110 "2026-01-24T19:26:31Z")
Hello, My Glide team was frozen due to a potential content violation. I cannot access, edit, duplicate, or create any app. This is a tourism app that only contains public places (restaurants, attractions, landmarks). … --- ## [PDF Template ID Issue - Users Getting Old Template Despite Publishing Changes](https://community.glideapps.com/t/pdf-template-id-issue-users-getting-old-template-despite-publishing-changes/85745)
**Author:** [@Joas\_MATOTO](https://community.glideapps.com/u/Joas_MATOTO)\ **Replies:** 5\ **Last updated:** [January 11, 2026, 11:38am UTC](https://community.glideapps.com/t/pdf-template-id-issue-users-getting-old-template-despite-publishing-changes/85745 "2026-01-11T11:38:35Z")
Description: I’m experiencing a persistent issue where some users in the live environment are generating PDFs with an old template ID, while the development environment works correctly with the updated template ID. Ste… --- ## [Legacy Starter Plan Disappeared](https://community.glideapps.com/t/legacy-starter-plan-disappeared/85849)
**Author:** [@Jonathan\_Rowley](https://community.glideapps.com/u/Jonathan_Rowley)\ **Replies:** 1\ **Last updated:** [January 1, 2026, 7:53pm UTC](https://community.glideapps.com/t/legacy-starter-plan-disappeared/85849 "2026-01-01T19:53:05Z")
My Legacy Starter Plan has disappeared to be replaced by a Free account without any warning. This has left me with no access to the 2 published sites that I have and need to update with information for the New Year. Th… --- ## [Billing Sync Issue: Paid for Explorer but Account Stuck on Free](https://community.glideapps.com/t/billing-sync-issue-paid-for-explorer-but-account-stuck-on-free/85748)
**Author:** [@ik0503](https://community.glideapps.com/u/ik0503)\ **Replies:** 3\ **Last updated:** [December 19, 2025, 6:11pm UTC](https://community.glideapps.com/t/billing-sync-issue-paid-for-explorer-but-account-stuck-on-free/85748 "2025-12-19T18:11:52Z")
Hi Glide Team, I am writing to request urgent assistance with a billing synchronization issue. On December 18, 2025, I upgraded my team to the Explorer plan and the payment of $25.00 was successfully processed. However… --- ## [Frequent bug on switching from Legacy Pro to Free Plan (billing is up to date) - No access to work on my apps](https://community.glideapps.com/t/frequent-bug-on-switching-from-legacy-pro-to-free-plan-billing-is-up-to-date-no-access-to-work-on-my-apps/85473)
**Author:** [@Thierry\_Burrig](https://community.glideapps.com/u/Thierry_Burrig)\ **Replies:** 6\ **Last updated:** [December 9, 2025, 12:19pm UTC](https://community.glideapps.com/t/frequent-bug-on-switching-from-legacy-pro-to-free-plan-billing-is-up-to-date-no-access-to-work-on-my-apps/85473 "2025-12-09T12:19:35Z")
For the second time this week, suddenly on a new day, my plan is switched down from Legcy Pro to Free. I can access to my Dashboard, but not to any of my apps (which are still running smoothly in production hopefully). … --- ## [Inability to cancel the free trial](https://community.glideapps.com/t/inability-to-cancel-the-free-trial/85370)
**Author:** [@Lil\_Durian](https://community.glideapps.com/u/Lil_Durian)\ **Replies:** 2\ **Last updated:** [November 14, 2025, 12:35pm UTC](https://community.glideapps.com/t/inability-to-cancel-the-free-trial/85370 "2025-11-14T12:35:24Z")
Dear Glide Team, I was using the free trial of Business Plan for the Glide Apps. However, I forgot to unsubscribe/cancel the plan during the free trial period. Since there are insufficient funds in the linked account/ca… --- ## [Billing and paid account](https://community.glideapps.com/t/billing-and-paid-account/85361)
**Author:** [@c1bobcc](https://community.glideapps.com/u/c1bobcc)\ **Replies:** 2\ **Last updated:** [November 13, 2025, 5:52pm UTC](https://community.glideapps.com/t/billing-and-paid-account/85361 "2025-11-13T17:52:42Z")
I need immediate help. My account is currently locked due to a message saying that my team has an “unpaid invoice,” but I do NOT owe anything. I paid for the Maker Plan on November 13, 2025, and the $60.00 charge succes… --- ## [Using gpt-5 in glide](https://community.glideapps.com/t/using-gpt-5-in-glide/84131)
**Author:** [@dakota\_williams\_jr](https://community.glideapps.com/u/dakota_williams_jr)\ **Replies:** 5\ **Last updated:** [November 4, 2025, 11:28am UTC](https://community.glideapps.com/t/using-gpt-5-in-glide/84131 "2025-11-04T11:28:37Z")
I received an e-mail message from glide that says: \[\[Complete chat (with history)\] Unsupported parameter: ‘max\_tokens’ is not supported with this model. Use ‘max\_completion\_tokens’ instead.\] How do I change my parameter … --- ## [Trying to upgrade - Incorrect phone on system](https://community.glideapps.com/t/trying-to-upgrade-incorrect-phone-on-system/84972)
**Author:** [@Lis](https://community.glideapps.com/u/Lis)\ **Replies:** 2\ **Last updated:** [October 20, 2025, 10:27am UTC](https://community.glideapps.com/t/trying-to-upgrade-incorrect-phone-on-system/84972 "2025-10-20T10:27:29Z")
Hello All, I am newly using the system and have tried to upgrade the account and it has said confirmation needed to a phone number that is not mine. I have emailed support but as we arent a paying customer yet (which is… --- ## [Agent Tab Missing](https://community.glideapps.com/t/agent-tab-missing/84299)
**Author:** [@TimHeasman](https://community.glideapps.com/u/TimHeasman)\ **Replies:** 2\ **Last updated:** [September 11, 2025, 5:31pm UTC](https://community.glideapps.com/t/agent-tab-missing/84299 "2025-09-11T17:31:24Z")
Hi there i have a subscription and on one of my apps i see i have access to agent but on my other project its not available if there a way to have this function activated? would be so useful as a new user. can anyone h… --- ## [Unable to localize to my language : "Show More Groups" in Card collection component at bottom or top](https://community.glideapps.com/t/unable-to-localize-to-my-language-show-more-groups-in-card-collection-component-at-bottom-or-top/84271)
**Author:** [@\_Romieux](https://community.glideapps.com/u/_Romieux)\ **Replies:** 1\ **Last updated:** [September 11, 2025, 10:11am UTC](https://community.glideapps.com/t/unable-to-localize-to-my-language-show-more-groups-in-card-collection-component-at-bottom-or-top/84271 "2025-09-11T10:11:19Z")
Hi Teams, Using Cards and Grouping option I have at the bottom a tab selector ‘SHOW 20 MORE GROUPS’ Or after select at the top ‘SHOW previous Groups’ that I can’t localize to my language. Can you upgrade the component t… --- ## [Problems uploading photos](https://community.glideapps.com/t/problems-uploading-photos/80072)
**Author:** [@Luiz\_Roberto](https://community.glideapps.com/u/Luiz_Roberto)\ **Replies:** 13\ **Last updated:** [September 10, 2025, 12:31am UTC](https://community.glideapps.com/t/problems-uploading-photos/80072 "2025-09-10T00:31:20Z")
Team ID: 2He5DHme5j12a9BftemO App ID: Z6p7MGkuyoQCB9wK61JG Description Sometimes, some users (often on iOS) report bugs when uploading photos. The application crashes or does not enable the add button. This doesn’… --- ## [Upgraded to Explorer but still limited to 500 rows](https://community.glideapps.com/t/upgraded-to-explorer-but-still-limited-to-500-rows/83623)
**Author:** [@Benji](https://community.glideapps.com/u/Benji)\ **Replies:** 7\ **Last updated:** [September 8, 2025, 11:42am UTC](https://community.glideapps.com/t/upgraded-to-explorer-but-still-limited-to-500-rows/83623 "2025-09-08T11:42:02Z")
Hi all, Upgraded to explorer so I’d be able to import a Google sheet with 4800 rows. Tried to import into an existing app originally built while on the Free plan. Unfortunately I had the same limitation of 500 even af… --- ## ["Link to current screen" disappeared](https://community.glideapps.com/t/link-to-current-screen-disappeared/80000)
**Author:** [@solomonbazaev](https://community.glideapps.com/u/solomonbazaev)\ **Replies:** 16\ **Last updated:** [August 29, 2025, 11:21pm UTC](https://community.glideapps.com/t/link-to-current-screen-disappeared/80000 "2025-08-29T23:21:06Z")
Hi, i’m new to Glide While ago I made an action button to share my page with “Link to current screen” and everything was good, but today I noticed that I can’t choose “Link to current screen” anymore, because it just di… --- ## [Localization of dialog boxes](https://community.glideapps.com/t/localization-of-dialog-boxes/83807)
**Author:** [@hanpeter](https://community.glideapps.com/u/hanpeter)\ **Replies:** 2\ **Last updated:** [August 15, 2025, 7:54pm UTC](https://community.glideapps.com/t/localization-of-dialog-boxes/83807 "2025-08-15T19:54:22Z")
Description Most parts of the app are localized to Japanese. However, in the image component, the dialog box buttons are translated to Japanese, but the dialog box message itself is still in English How to replicate … --- ## [App frozen](https://community.glideapps.com/t/app-frozen/83644)
**Author:** [@BLA\_68](https://community.glideapps.com/u/BLA_68)\ **Replies:** 9\ **Last updated:** [August 5, 2025, 10:21pm UTC](https://community.glideapps.com/t/app-frozen/83644 "2025-08-05T22:21:32Z")
I’ve submitted a support ticket but since that may take 24 hours I thought I would ask here as well. Was working in the builder on an app. A message appeared indicating that the app couldn’t be saved, followed by anoth… --- ## [Has my app been deleted?](https://community.glideapps.com/t/has-my-app-been-deleted/83470)
**Author:** [@myfta](https://community.glideapps.com/u/myfta)\ **Replies:** 13\ **Last updated:** [July 31, 2025, 1:57pm UTC](https://community.glideapps.com/t/has-my-app-been-deleted/83470 "2025-07-31T13:57:24Z")
I created an app on a free account in 2022. As of today the app has disappeared. It was published here https://libro.glideapp.io Now when I log into my account in the https://go.glideapps.com/ my App is no longer there. … --- ## [Is there bug in showing calendar dates in calendar component?](https://community.glideapps.com/t/is-there-bug-in-showing-calendar-dates-in-calendar-component/83469)
**Author:** [@Dilip\_Adiga](https://community.glideapps.com/u/Dilip_Adiga)\ **Replies:** 7\ **Last updated:** [July 30, 2025, 10:23am UTC](https://community.glideapps.com/t/is-there-bug-in-showing-calendar-dates-in-calendar-component/83469 "2025-07-30T10:23:49Z")
Hi Guys, I am using calendar component to display certain posting dates assigned. it has to show content title and posted date. Its present in my Database But when I am assigning the values in front end in my compo… --- ## [Exporting data and Hotmail](https://community.glideapps.com/t/exporting-data-and-hotmail/83165)
**Author:** [@mbraunperu](https://community.glideapps.com/u/mbraunperu)\ **Replies:** 30\ **Last updated:** [July 24, 2025, 5:22pm UTC](https://community.glideapps.com/t/exporting-data-and-hotmail/83165 "2025-07-24T17:22:37Z")
Hi Gliders! Hope you are all doing great! As you can see in the image attached, I tried exporting app data and get the message “you will receive a download link at mbraunperu@hotmail.com when export is complete”. The … --- ## [Unused workflows show as in use](https://community.glideapps.com/t/unused-workflows-show-as-in-use/83215)
**Author:** [@HeartwoodTreeCo](https://community.glideapps.com/u/HeartwoodTreeCo)\ **Replies:** 3\ **Last updated:** [July 18, 2025, 12:51am UTC](https://community.glideapps.com/t/unused-workflows-show-as-in-use/83215 "2025-07-18T00:51:32Z")
Team ID: ss3WJJDqbqwlJwQjks9W App ID: gE1JpvWXQ7str7xoBPmC Description I want to clean up unused workflows. There is a conflict about whether a workflow is in use or not. The Used by section is blank, but it shows … --- ## [Tabs component - full width on mobile switch inactive](https://community.glideapps.com/t/tabs-component-full-width-on-mobile-switch-inactive/82608)
**Author:** [@rayo](https://community.glideapps.com/u/rayo)\ **Replies:** 7\ **Last updated:** [July 6, 2025, 5:07pm UTC](https://community.glideapps.com/t/tabs-component-full-width-on-mobile-switch-inactive/82608 "2025-07-06T17:07:56Z")
I cannot toggle the tabs component full width on mobile switch. Is anyone experiencing the same issue. I’ve used it many times before. --- ## [I was charged $2,388 on a Free plan — refund request and no active subscription](https://community.glideapps.com/t/i-was-charged-2-388-on-a-free-plan-refund-request-and-no-active-subscription/82954)
**Author:** [@Arwa](https://community.glideapps.com/u/Arwa)\ **Replies:** 4\ **Last updated:** [July 5, 2025, 11:52am UTC](https://community.glideapps.com/t/i-was-charged-2-388-on-a-free-plan-refund-request-and-no-active-subscription/82954 "2025-07-05T11:52:27Z")
I was charged $2,388 by Glide, but my account is on a Free plan, and I have no active apps or subscriptions. Here are the facts: I created a single team: Arwa Alsharif Team ID: Lnyn8LUy31fTiop9Nbih I tried the platfor… --- ## [Bugs in Glide Builder (June 2025)](https://community.glideapps.com/t/bugs-in-glide-builder-june-2025/82696)
**Author:** [@Darbi\_Moore](https://community.glideapps.com/u/Darbi_Moore)\ **Replies:** 54\ **Last updated:** [June 30, 2025, 4:03pm UTC](https://community.glideapps.com/t/bugs-in-glide-builder-june-2025/82696 "2025-06-30T16:03:47Z")
Team ID: waQ5Mz8fAZehVaYkzbLK App ID: EqPJ5dNNeqiwSAwCUaNI Support link https://go.glideapps.com/support/38826762-0e96-4e6b-80d9-c10147ce77e7 Description Whenever (4/5 of the time) I try and edit the properties of… --- ## [Calendar mode off](https://community.glideapps.com/t/calendar-mode-off/82682)
**Author:** [@Marco\_D](https://community.glideapps.com/u/Marco_D)\ **Replies:** 6\ **Last updated:** [June 25, 2025, 8:50pm UTC](https://community.glideapps.com/t/calendar-mode-off/82682 "2025-06-25T20:50:24Z")
I’m using Calendar with mode selector hidden, because I don’t want the user to switch the modes (I’m using different screens for each calender mode). However within the month-view it is still possible to click on a dat… --- ## [How to stop notifications from a single app?](https://community.glideapps.com/t/how-to-stop-notifications-from-a-single-app/82587)
**Author:** [@Darren\_Alderman](https://community.glideapps.com/u/Darren_Alderman)\ **Replies:** 2\ **Last updated:** [June 19, 2025, 5:01pm UTC](https://community.glideapps.com/t/how-to-stop-notifications-from-a-single-app/82587 "2025-06-19T17:01:10Z")
So I’m getting spammed notifications from this app that I never signed up for. They must have copied a template of mine or entered my email manually. I want these to stop, but there is no unsubscribe for Glide notif… --- ## [Unable to Add Choice Element to Form Container](https://community.glideapps.com/t/unable-to-add-choice-element-to-form-container/82352)
**Author:** [@Namra](https://community.glideapps.com/u/Namra)\ **Replies:** 8\ **Last updated:** [June 9, 2025, 11:51pm UTC](https://community.glideapps.com/t/unable-to-add-choice-element-to-form-container/82352 "2025-06-09T23:51:17Z")
I am currently unable to add a choice element for metertypeID to the form container in my Glide app. I’ve attached a screenshot for reference. Can anyone help me with this? On a related note, I encountered this same iss… [Next page](https://community.glideapps.com/tag/glide-escalated/50.md?match_all_tags=true&page=1&tags%5B%5D=glide-escalated)