# You don’t have any messages Need to have a direct personal conversation with someone, outside the normal conversational flow? Message them by selecting their avatar and using the message button. If you need help, you can message a staff member

**URL:** <https://community.glideapps.com/t/you-don-t-have-any-messages-need-to-have-a-direct-personal-conversation-with-someone-outside-the-normal-conversational-flow-message-them-by-selecting-their-avatar-and-using-the-message-button-if-you-need-help-you-can-message-a-staff-member/77834>\
**Category:** General\
**Created:** [November 11, 2024, 11:34pm UTC](https://community.glideapps.com/t/you-don-t-have-any-messages-need-to-have-a-direct-personal-conversation-with-someone-outside-the-normal-conversational-flow-message-them-by-selecting-their-avatar-and-using-the-message-button-if-you-need-help-you-can-message-a-staff-member/77834 "2024-11-11T23:34:23Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Jessica](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jessica/32/92894_2.png) [@Jessica](https://community.glideapps.com/u/Jessica)\
**Post date:** [November 11, 2024, 11:34pm UTC](https://community.glideapps.com/t/you-don-t-have-any-messages-need-to-have-a-direct-personal-conversation-with-someone-outside-the-normal-conversational-flow-message-them-by-selecting-their-avatar-and-using-the-message-button-if-you-need-help-you-can-message-a-staff-member/77834/1 "2024-11-11T23:34:23Z")

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Dear Glide Support Team,

As per the attached document, I have a paid Maker plan with Glide. However, when I access my profile, it shows as a Free plan, and I’m unable to add users. The screen keeps loading without progressing.

I need this issue resolved urgently, as I have clients depending on this functionality.

Thank you for your prompt assistance.

Best regards,

 ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/0/9/0930c836588507ecb3690f00cccef8976cb0e81f.png)

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**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\
**Post date:** [November 11, 2024, 11:37pm UTC](https://community.glideapps.com/t/you-don-t-have-any-messages-need-to-have-a-direct-personal-conversation-with-someone-outside-the-normal-conversational-flow-message-them-by-selecting-their-avatar-and-using-the-message-button-if-you-need-help-you-can-message-a-staff-member/77834/2 "2024-11-11T23:37:08Z")

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Please don’t create duplicate posts.

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**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\
**Post date:** [November 11, 2024, 11:37pm UTC](https://community.glideapps.com/t/you-don-t-have-any-messages-need-to-have-a-direct-personal-conversation-with-someone-outside-the-normal-conversational-flow-message-them-by-selecting-their-avatar-and-using-the-message-button-if-you-need-help-you-can-message-a-staff-member/77834/3 "2024-11-11T23:37:30Z")

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**Author:** ![NoCodeAndy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nocodeandy/32/62530_2.png) [@NoCodeAndy](https://community.glideapps.com/u/NoCodeAndy)\
**Post date:** [November 12, 2024, 7:16pm UTC](https://community.glideapps.com/t/you-don-t-have-any-messages-need-to-have-a-direct-personal-conversation-with-someone-outside-the-normal-conversational-flow-message-them-by-selecting-their-avatar-and-using-the-message-button-if-you-need-help-you-can-message-a-staff-member/77834/4 "2024-11-12T19:16:31Z")

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