# "Wrong passcode" - New User getting when she inputs the pin **URL:** \ **Category:** Report a Bug\ **Created:** [April 19, 2020, 3:28am UTC](https://community.glideapps.com/t/wrong-passcode-new-user-getting-when-she-inputs-the-pin/7352 "2020-04-19T03:28:16Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![fredbrown1971](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/fredbrown1971/32/1381_2.png) [@fredbrown1971](https://community.glideapps.com/u/fredbrown1971)\ **Post date:** [April 19, 2020, 3:28am UTC](https://community.glideapps.com/t/wrong-passcode-new-user-getting-when-she-inputs-the-pin/7352/1 "2020-04-19T03:28:16Z")
Hello, I have a public app that users are sharing and one particular users keep getting the message “Wrong passcode” after she enters the pin that was sent to her email address. Any idea why this would be happening as this issue may come up in the future and I didn’t find any other posts that mentions this issue. Thank You ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [April 19, 2020, 4:30am UTC](https://community.glideapps.com/t/wrong-passcode-new-user-getting-when-she-inputs-the-pin/7352/2 "2020-04-19T04:30:33Z")
Has she entered the pin incorrectly, or requested a second pin which invalidated the first pin? Is she trying to reuse an old pin from a prior successful login? ---
**Author:** ![glide\_user](https://avatars.discourse-cdn.com/v4/letter/g/50afbb/32.png) [@glide\_user](https://community.glideapps.com/u/glide_user)\ **Post date:** [April 21, 2020, 10:05pm UTC](https://community.glideapps.com/t/wrong-passcode-new-user-getting-when-she-inputs-the-pin/7352/3 "2020-04-21T22:05:01Z")
One of my users had the same problem. Another user reported getting three pin emails. One with a 5-digit pin; one with a 7-digit pin and one with a successful 6-digit pin. Is there a problem with this service? ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [April 21, 2020, 10:26pm UTC](https://community.glideapps.com/t/wrong-passcode-new-user-getting-when-she-inputs-the-pin/7352/4 "2020-04-21T22:26:51Z")
Usually I get a second pin if I’m impatient and request a second one. I’ve never had it double or triple send on it’s own. ---
**Author:** ![Mark](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mark/32/125_2.png) [@Mark](https://community.glideapps.com/u/Mark)\ **Post date:** [April 22, 2020, 12:50am UTC](https://community.glideapps.com/t/wrong-passcode-new-user-getting-when-she-inputs-the-pin/7352/5 "2020-04-22T00:50:02Z")
If a user requests another pin in quick succession, Glide will add more digits as a security measure. Those should only be sent if the user actually requests more pins. Are you able to reproduce this problem yourself? If so, could you please send a video? ---
**Author:** ![Mohd\_asyraf\_Ashraf\_l](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mohd_asyraf_ashraf_l/32/62365_2.png) [@Mohd\_asyraf\_Ashraf\_l](https://community.glideapps.com/u/Mohd_asyraf_Ashraf_l)\ **Post date:** [June 30, 2024, 9:24am UTC](https://community.glideapps.com/t/wrong-passcode-new-user-getting-when-she-inputs-the-pin/7352/6 "2024-06-30T09:24:34Z")
and whats the actual solution??? ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [June 30, 2024, 11:34am UTC](https://community.glideapps.com/t/wrong-passcode-new-user-getting-when-she-inputs-the-pin/7352/7 "2024-06-30T11:34:58Z")
Can you reproduce the problem in a video? ---
**Author:** ![Mohd\_asyraf\_Ashraf\_l](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mohd_asyraf_ashraf_l/32/62365_2.png) [@Mohd\_asyraf\_Ashraf\_l](https://community.glideapps.com/u/Mohd_asyraf_Ashraf_l)\ **Post date:** [June 30, 2024, 10:02pm UTC](https://community.glideapps.com/t/wrong-passcode-new-user-getting-when-she-inputs-the-pin/7352/8 "2024-06-30T22:02:00Z")
the code was sent to my email, then i put the right passcode but it says wrong passcode even though i put the same code that was sent to my email. am i experiencing this problem because there are many users r trying to log in too? it says the team has reached the limit ![1000161657.jpg](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/8/c/8c8c59be96fe40c0ab3c1d7c147e3cb2638abf5d.jpeg) ---
**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\ **Post date:** [June 30, 2024, 11:15pm UTC](https://community.glideapps.com/t/wrong-passcode-new-user-getting-when-she-inputs-the-pin/7352/9 "2024-06-30T23:15:57Z")
> [@Mohd\_asyraf\_Ashraf\_l](#): > > the code was sent to my email, then i put the right passcode but it says wrong passcode even though i put the same code that was sent to my email. I’m not sure about this, but you should take care of the user limit issue first. What’s your Glide plan at the moment?