# Won't recognize email address
**URL:** https://community.glideapps.com/t/wont-recognize-email-address/67373
**Category:** Report a Bug
**Created:** [October 30, 2023, 3:06am UTC](https://community.glideapps.com/t/wont-recognize-email-address/67373 "2023-10-30T03:06:26Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@fluittsolutions](https://community.glideapps.com/u/fluittsolutions)
#### Post date: [October 30, 2023, 3:06am UTC](https://community.glideapps.com/t/wont-recognize-email-address/67373/1 "2023-10-30T03:06:26Z")
Hello,
I’m a little frustrated. I have a classic app that only has three pre-approved users. I am the builder and one of the three. I have the app installed on my phone and it was working fine. Now, suddenly, it tells me that my email address “doesn’t have access to this app.”
How can this be? I’m the builder! I’m one of three pre-approved, invited users. Does anyone have any ideas what I should do?
Thanks,
Mona
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### Author:  [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)
#### Post date: [October 30, 2023, 3:19am UTC](https://community.glideapps.com/t/wont-recognize-email-address/67373/2 "2023-10-30T03:19:37Z")
First thing I would do is check the Privacy Settings to make sure nothing has changed.
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### Author:  [@system](https://community.glideapps.com/u/system)
#### Post date: [April 27, 2024, 3:19am UTC](https://community.glideapps.com/t/wont-recognize-email-address/67373/3 "2024-04-27T03:19:42Z")
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