# Withdrawal the account balance

**URL:** <https://community.glideapps.com/t/withdrawal-the-account-balance/62040>\
**Category:** Ask for Help\
**Created:** [May 23, 2023, 4:46am UTC](https://community.glideapps.com/t/withdrawal-the-account-balance/62040 "2023-05-23T04:46:51Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![MR\_IT](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mr_it/32/59390_2.png) [@MR\_IT](https://community.glideapps.com/u/MR_IT)\
**Post date:** [May 23, 2023, 4:46am UTC](https://community.glideapps.com/t/withdrawal-the-account-balance/62040/1 "2023-05-23T04:46:51Z")

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How to withdrawal the account balance when I cancel the subscription?? Thank you!

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**Author:** ![ThinhDinh](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/thinhdinh/32/49_2.png) [@ThinhDinh](https://community.glideapps.com/u/ThinhDinh)\
**Post date:** [May 23, 2023, 2:33pm UTC](https://community.glideapps.com/t/withdrawal-the-account-balance/62040/2 "2023-05-23T14:33:09Z")

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I think these are the relevant Qs & As in the Pricing FAQs.

 ![image](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/f/a/fab83adb261ea04b22035584e8db6ba953e9a425.jpeg)

Not sure if the “refund” in this case exists only in your Glide account or can they do a refund back to the card.

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**Author:** ![MR\_IT](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/mr_it/32/59390_2.png) [@MR\_IT](https://community.glideapps.com/u/MR_IT)\
**Post date:** [May 29, 2023, 6:23am UTC](https://community.glideapps.com/t/withdrawal-the-account-balance/62040/3 "2023-05-29T06:23:45Z")

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Yes, but my credit is in “My app” and seems not able to transfer to “New Team”…

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**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\
**Post date:** [May 29, 2023, 6:31am UTC](https://community.glideapps.com/t/withdrawal-the-account-balance/62040/4 "2023-05-29T06:31:19Z")

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I believe if you contact Glide Support, they should be able to transfer it for you.  
Follow the instructions below, and click on the “Open a Billing Enquiry” button at the last step.

> [@How to open a support ticket?](https://community.glideapps.com/t/how-to-open-a-support-ticket/59883/2):
>
> Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the [Glide Support Page](https://www.glideapps.com/support). To create a Support Ticket: Open the App that is giving you problems, and go to Settings → Contact Support: Glide will prompt you to create a support link for your App. Click on Create Link: