# Why the private users in usage of my apps are still maxed out?
**URL:** https://community.glideapps.com/t/why-the-private-users-in-usage-of-my-apps-are-still-maxed-out/56912
**Category:** Ask for Help
**Created:** [January 20, 2023, 10:59am UTC](https://community.glideapps.com/t/why-the-private-users-in-usage-of-my-apps-are-still-maxed-out/56912 "2023-01-20T10:59:05Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@Zo\_Alcazar](https://community.glideapps.com/u/Zo_Alcazar)
#### Post date: [January 20, 2023, 10:59am UTC](https://community.glideapps.com/t/why-the-private-users-in-usage-of-my-apps-are-still-maxed-out/56912/1 "2023-01-20T10:59:05Z")
Hello, tried looking for support everywhere in glide 'coz I can’t find the answer to my question on their FAQs.
Anyone here know how to remove private users permanently?
I tried deleting the row & details in User data however in the Usage part of my team it’s still showing that Private Users is already at Maximum.
Is there a way for us to remove some so that others can access the app as a new private user?
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### Author:  [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)
#### Post date: [January 20, 2023, 11:02am UTC](https://community.glideapps.com/t/why-the-private-users-in-usage-of-my-apps-are-still-maxed-out/56912/2 "2023-01-20T11:02:34Z")
Try removing all their data under Settings → Data → Delete User Data
I think that has worked in the past for others.
Although, you may still have to wait for the user counts to reset at the end of your billing period.
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### Author:  [@Zo\_Alcazar](https://community.glideapps.com/u/Zo_Alcazar)
#### Post date: [January 20, 2023, 11:22am UTC](https://community.glideapps.com/t/why-the-private-users-in-usage-of-my-apps-are-still-maxed-out/56912/3 "2023-01-20T11:22:32Z")
I tried it, however new users still can’t login. it’s giving them an error message like this:
“app has reached the maximum private users”
Should I just wait for the next billing period before some new private users can login on the app?
“Edited: I tried it again and made a new private user and surprisingly it works. Thank you for the solution!”
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### Author:  [@system](https://community.glideapps.com/u/system)
#### Post date: [January 21, 2023, 11:22am UTC](https://community.glideapps.com/t/why-the-private-users-in-usage-of-my-apps-are-still-maxed-out/56912/4 "2023-01-21T11:22:47Z")
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