# Why i seeing this

**URL:** <https://community.glideapps.com/t/why-i-seeing-this/39996>\
**Category:** Ask for Help\
**Created:** [March 23, 2022, 1:07pm UTC](https://community.glideapps.com/t/why-i-seeing-this/39996 "2022-03-23T13:07:55Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![kenneth\_Onwuzolum](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/kenneth_onwuzolum/32/38815_2.png) [@kenneth\_Onwuzolum](https://community.glideapps.com/u/kenneth_Onwuzolum)\
**Post date:** [March 23, 2022, 1:07pm UTC](https://community.glideapps.com/t/why-i-seeing-this/39996/1 "2022-03-23T13:07:55Z")

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![Screenshot (154)](https://us1.discourse-cdn.com/flex002/uploads/glideapps/original/3X/f/8/f865a6fec3d0ff42aca5083f668de07cf6cbb93f.png)

Help please , why do i keep seeing this saying “retry”, I cant access my account recently, any idea

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**Author:** ![Robert\_Petitto](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/robert_petitto/32/25193_2.png) [@Robert\_Petitto](https://community.glideapps.com/u/Robert_Petitto)\
**Post date:** [March 23, 2022, 3:30pm UTC](https://community.glideapps.com/t/why-i-seeing-this/39996/2 "2022-03-23T15:30:47Z")

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This happens every so often—usually when your app is scheduled to auto refresh but you lost internet connection at that time.

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**Author:** ![kenneth\_Onwuzolum](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/kenneth_onwuzolum/32/38815_2.png) [@kenneth\_Onwuzolum](https://community.glideapps.com/u/kenneth_Onwuzolum)\
**Post date:** [March 24, 2022, 11:56am UTC](https://community.glideapps.com/t/why-i-seeing-this/39996/3 "2022-03-24T11:56:20Z")

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Thank you, this used to happen occasionally before, but over the last 2 weeks, i cant even open my account and my internet is ok and my Apps still working on my phone,

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**Author:** ![nathanaelb](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nathanaelb/32/43079_2.png) [@nathanaelb](https://community.glideapps.com/u/nathanaelb)\
**Post date:** [March 24, 2022, 12:41pm UTC](https://community.glideapps.com/t/why-i-seeing-this/39996/4 "2022-03-24T12:41:57Z")

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If you still cannot access your dashboard or a specific app, I can suggest:

- Try another internet connection, just for testing purposes. Either another wifi connection or a data plan.
- Try incognito mode (a hidden/incognito tab) in your browser.
- Try a different browser: Chrome, Firefox, Safari, …

You can also [check the status of the platform](https://status.glideapps.com/). I don’t know if this page is specific to one’s location. In my location (Germany, EU), no apparent issues recently.

When all else fails, [contact Glide support](https://glide-help.zendesk.com/hc/en-us/requests/new).

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**Author:** ![kenneth\_Onwuzolum](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/kenneth_onwuzolum/32/38815_2.png) [@kenneth\_Onwuzolum](https://community.glideapps.com/u/kenneth_Onwuzolum)\
**Post date:** [March 24, 2022, 4:31pm UTC](https://community.glideapps.com/t/why-i-seeing-this/39996/5 "2022-03-24T16:31:40Z")

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Well it has worked, i just changed my Wi-Fi connection totally,I’m a bit confused why, because it worked on wifi with lesser strength, anyway thank you very much