# Why do I need two accounts to get help from the community?

**URL:** <https://community.glideapps.com/t/why-do-i-need-two-accounts-to-get-help-from-the-community/74976>\
**Category:** Ask for Help\
**Created:** [July 17, 2024, 8:01pm UTC](https://community.glideapps.com/t/why-do-i-need-two-accounts-to-get-help-from-the-community/74976 "2024-07-17T20:01:57Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\
**Post date:** [July 17, 2024, 8:05pm UTC](https://community.glideapps.com/t/why-do-i-need-two-accounts-to-get-help-from-the-community/74976/2 "2024-07-17T20:05:13Z")

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> [@Use the same email for Glide login & community (help us help you) information\_source](https://community.glideapps.com/t/use-the-same-email-for-glide-login-community-help-us-help-you/74026):
>
> Hello Gliders! The community is a great place for finding help with your Glide projects, but sometimes we need to escalate issues to the support team. To make this process as smooth as possible, please ensure your Glide community profile email is the same as your Glide account email. Find your email settings under Community Profile → Preferences: Thank you!

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_[View the full topic](https://community.glideapps.com/t/why-do-i-need-two-accounts-to-get-help-from-the-community/74976)._