# Why do I need two accounts to get help from the community? **URL:** \ **Category:** Ask for Help\ **Created:** [July 17, 2024, 8:01pm UTC](https://community.glideapps.com/t/why-do-i-need-two-accounts-to-get-help-from-the-community/74976 "2024-07-17T20:01:57Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Jason\_Bronfeld](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jason_bronfeld/32/64705_2.png) [@Jason\_Bronfeld](https://community.glideapps.com/u/Jason_Bronfeld)\ **Post date:** [July 17, 2024, 8:01pm UTC](https://community.glideapps.com/t/why-do-i-need-two-accounts-to-get-help-from-the-community/74976/1 "2024-07-17T20:01:57Z")
I have a paid subscription for Glide, Maker level. When I try to login to this help site it doesn’t recognize my email address. It forces me to create yet another Glide account. What is the correct way to get to this site to ask a question? ---
**Author:** ![Darren\_Murphy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/darren_murphy/32/47326_2.png) [@Darren\_Murphy](https://community.glideapps.com/u/Darren_Murphy)\ **Post date:** [July 17, 2024, 8:05pm UTC](https://community.glideapps.com/t/why-do-i-need-two-accounts-to-get-help-from-the-community/74976/2 "2024-07-17T20:05:13Z")
> [@Use the same email for Glide login & community (help us help you) information\_source](https://community.glideapps.com/t/use-the-same-email-for-glide-login-community-help-us-help-you/74026): > > Hello Gliders! The community is a great place for finding help with your Glide projects, but sometimes we need to escalate issues to the support team. To make this process as smooth as possible, please ensure your Glide community profile email is the same as your Glide account email. Find your email settings under Community Profile → Preferences: Thank you! ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [July 17, 2024, 8:31pm UTC](https://community.glideapps.com/t/why-do-i-need-two-accounts-to-get-help-from-the-community/74976/3 "2024-07-17T20:31:19Z")
This community is a Discourse forum. It’s administered by Glide, but hosted on Discourse servers. Thousand of companies and groups use Discourse to run their forums. It’s not something that is hosted or created by Glide. Discourse has its own account handling, so it’s not directly associated with the Glide platform. ---
**Author:** ![Jason\_Bronfeld](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jason_bronfeld/32/64705_2.png) [@Jason\_Bronfeld](https://community.glideapps.com/u/Jason_Bronfeld)\ **Post date:** [July 17, 2024, 8:43pm UTC](https://community.glideapps.com/t/why-do-i-need-two-accounts-to-get-help-from-the-community/74976/4 "2024-07-17T20:43:00Z")
See Jeff’s comment. It’s required as it’s running on Discourse and is completely independent from Glide. ---
**Author:** ![Jason\_Bronfeld](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jason_bronfeld/32/64705_2.png) [@Jason\_Bronfeld](https://community.glideapps.com/u/Jason_Bronfeld)\ **Post date:** [July 17, 2024, 8:43pm UTC](https://community.glideapps.com/t/why-do-i-need-two-accounts-to-get-help-from-the-community/74976/5 "2024-07-17T20:43:41Z")
Thanks. Makes sense. ---
**Author:** ![Jeff\_Hager](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jeff_hager/32/43_2.png) [@Jeff\_Hager](https://community.glideapps.com/u/Jeff_Hager)\ **Post date:** [July 17, 2024, 8:52pm UTC](https://community.glideapps.com/t/why-do-i-need-two-accounts-to-get-help-from-the-community/74976/6 "2024-07-17T20:52:55Z")
@Darren_Murphy’s post still makes a valid point though. It’s best to use the same email address in both Glide and this Discourse forum. It will help expedite any support from Glide if you need it. That way Glide staff can easily cross reference your email address between both. ---
**Author:** ![NoCodeAndy](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/nocodeandy/32/62530_2.png) [@NoCodeAndy](https://community.glideapps.com/u/NoCodeAndy)\ **Post date:** [July 18, 2024, 2:31pm UTC](https://community.glideapps.com/t/why-do-i-need-two-accounts-to-get-help-from-the-community/74976/7 "2024-07-18T14:31:17Z")
> [@Jeff\_Hager](#): > > That way Glide staff can easily cross reference your email address between both. Calling this out for emphasis because it’s _super_ important. When we manually escalate issues from the forum, one of the first things we look for is a match between the forum profile email address and our customer records. If we _don’t_ find a match, we’ll need to go back-and-forth to get the team ID, app ID, etc… Adding to that, our new automated escalation process – which spins up a support ticket from a forum thread – relies on email addresses matching so that we can connect the support ticket to the right customer account. We know the experience can be smoother, and we’re working towards that (e.g. “log in with your Glide account”), but for now, the systems are separate. …I hope that’s some helpful context. 🙂 ---
**Author:** ![Jason\_Bronfeld](https://sea2.discourse-cdn.com/flex002/user_avatar/community.glideapps.com/jason_bronfeld/32/64705_2.png) [@Jason\_Bronfeld](https://community.glideapps.com/u/Jason_Bronfeld)\ **Post date:** [July 18, 2024, 4:00pm UTC](https://community.glideapps.com/t/why-do-i-need-two-accounts-to-get-help-from-the-community/74976/8 "2024-07-18T16:00:31Z")
Make sense. Just confusing of you don’t know.